If I now want to create a profile, I get the error message “there is no firmware in the database


“`how should it work?

I reinstalled ums 12 and added an Igel terminal with OS12. If I now want to create a profile, I get the error message “there is no firmware in the database”.

Learn more, read the entire thread inside the IGEL Community o Slack

As far as I can tell, there are no corresponding zip files for OS12. am i missing something completely?“`


Hi, if i dont remember wrong, you need to have a IGEL client imported in the UMS before you can create a profile.


Yes, but he said that added an IGEL OS12 terminal.

Then, Could be that this registered device is not licensed?

Which registration method did you use?


License information of the terminal says: sub service set workspace Edition (demo)


Wait wait. OS12 profiles must to be created from UMS web App, not from console. :thinking_face:


:face_with_raised_eyebrow: really?

Yes .. profiles works in web app 😑. This is not convincing

Sorry and thanks


I recommend taking the two hours to complete IGEL ICP COSMOS class.

igel-community.github.io/IGEL-Docs-v02/Docs/HOWTO-COSMOS/

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