Hi all, new issue. Successfully installed and license IGEL OS12 with a 90days license.
Now I start App Portal on the device and try to add Chromium but getting the error attached.
Here are some notes…
If you have tied the OS 12 device to a UMS 12, then have you tied the UMS 12 to COSMOS for App Portal access?
ahh, that’s the trick. Unfortunately not because I cannot access customer portal and also resetting or registering again, does not provide me any mail
kb.igel.com/howtocosmos/en/registering-the-ums-77865744.html
cannot login there to cosmos.igel.com cosmos.igel.com, and also reset password or registering a new user, does not produce nothing
I would open a support ticket to get you account fixed.
If you want to do some testing from a device, reset it and don’t connect to your UMS…
Or to sandbox UMS
cannot open a ticket, because it is the same portal and login does not work …
Ha ha… @member or @member can you help us here?
What error do you receive upon login, if any? Make sure you click the ‘login’ button and don’t hit enter or ‘SSO login’
attached. But the password was correct. Also, clicking “forgot password” does not generate any mail (already check spam, and so on)
interesting… I don’t see a ServiceNow account for you at all. I would email registration@igel.com directly to open a case, at which point we could forward it to the SN team to see where exactly the holdup is
registration, not support, sorry
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