After failed IGEL OS firmware update I receive “The download of firmware has already been started and will therefore be ignored”


I had a failed download of 11.02.150 in UMS, so I tried to download it again and got this error

“The download of firmware IGEL OS 11-11.02.150 has already been started and will therefore be ignored”

When I clicked on “OK” I got this message:

But I still could not Download 11.02.150 – I just kept getting these errors no matter how many times I cleared.

So I contacted Support and they had me do these 6 things: Please cancel all downloads and try the following,

On UMS – Click the Refresh icon.

Under ‘Universal Firmware Update’ > Delete any of the temp firmware files created.

Check the Recycle Bin to ensure it is clean. Refresh a couple of times to check.

Close the UMS Console.

On the UMS Server, go to Services > Stop and Start the ‘IGEL RMGUIServer’ service

Open UMS. Try the download again.


Have a look in your ums_filetransfer folder and see if theres anything in there, maybe remove the one having the issue.

I personally find it better to download the firmware directly from the IGEL website and import it into UMS


When I tried #6 I could no longer see 11.02.150 at all, it was completely gone from the download menu

Thanks, I will try ums_filetransfer folder


Download the firmware from www.myigel.biz/index.php?dir=IGEL_OS_11/OSC/


Got it fixed. Finding the previous failed download file and deleting it let me see 11.02.150 again and it is downloading now. Thank you


Excellent, glad it working fine.

No problem.


Glad it worked out!

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