After OS upgrade from LX 10.05.700 to LX 11.03.530 – device UD3-LX 51 user have black squares in Citrix… help please 🙂
Can you send a Screenshot? Is there Hardware Acceleration / vGPUs involved?
Could you disable that one and retest?
Do you use vGPUs like Nvidia ones on the Backend?
Where can I check?
The people who administrate your Citrix env. should be able to answer that question easily. Did the profile removal sent before worked?
yes
for vGPU – is microsoft display (from Server)
Then let the accelerated Codec off
thx, i will try
FYI after Codec is off, black square are gone… for now 🙂
@member what is exact the functionality and what are the advantages and disadvantages and how it affect on the citrix server (now I testing 6 Igles, but I will use about 900 igels…)
@member Hope that helps a bit: kb.igel.com/igelos-11.03.500/en/setting-up-citrix-sessions-with-hardware-accelerated-h-264-deep-compression-codec-27245713.html
so far we have used the Codec to unload server. If we turn off codec now, how will affect the server performance?
That‘s why I asked about your Citrix policies. Is your Backend using h264 hardware encoding?
support.citrix.com/article/CTX220731 support.citrix.com/article/CTX220731
docs.citrix.com/en-us/tech-zone/design/design-decisions/hdx-graphics.html docs.citrix.com/en-us/tech-zone/design/design-decisions/hdx-graphics.html
How can remotely check Memory assigned to Graphic? GPU
What do you mean? In Bios?
yes
LX 11
No, that I recall. There is a field in your Hardwareinformation in UMS but it states dynamic.
can you send me a PS ?
thanks
a PS?
print screen from UMS
hmm, ok thanks, but it doesn’t help me much because my company have IGELs all over the world
You may open a ticket at our support then, there might be a way to gather this infos through another way.
link please?
Customer Support
after all: TC set up 256MB GPU – black squares appears when in citrix run published app (like SAP)
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