I think I need some help…
I just prepared for the ICG update and made a reboot of the vm. Now ICG is offline (both UMS and clients tell me that). 😰I have no idea why… usg.log shows a lot of exceptions and an Error Code “ICGTCS0”. How can I debug ICG? First lines are the following…
[2020-12-03 17:50:37.745] ERROR org.springframework.boot.web.embedded.tomcat.TomcatStarter.onStartup – Error starting Tomcat context. Exception: org.springframework.beans.factory.UnsatisfiedDependencyException. Message: Error creating bean with name ‘securityConfig’: Unsatisfied dependency expressed through field ‘userAdminService’; nested exception is org.springframework.beans.factory.UnsatisfiedDependencyException: Error creating bean with name ‘userAdminServiceImpl’ defined in URL [jar:file:/opt/IGEL/icg/usg/webapps/usg.jar!/BOOT-INF/classes!/de/igel/apps/usg/service/impl/UserAdminServiceImpl.class]: Unsatisfied dependency expressed through constructor parameter 0; nested exception is org.springframework.beans.factory.BeanCreationException: Error creating bean with name ‘prodUserCacheRepository’: Invocation of init method failed; nested exception is javax.cache.integration.CacheWriterException: Exception in CacheWriter during write
[2020-12-03 17:50:37.903] INFO de.igel.apps.usg.listener.ApplicationStartupListener.failed – ICG Server not started successfully
[2020-12-03 17:50:37.903] INFO de.igel.apps.usg.listener.ApplicationStartupListener.failed – Code ICGTCS0
Hi Daniel, if this is production, I’d recommend opening a support ticket. Don’t mess around with things here 🙂 IF not, let’s continue! :-)
First thing I would probably do is run df -h and check to see if any partitions are full. And what Mike said, open a support ticket 🙂
It was worth a try;-) df -h is alright. But as it is 6pm I will probably look for a backup of the vm.
Which ICG version are you upgrading from, and to which version are you upgrading to?
I am on 2.01.110. The update didn’t happen because I killed my vm. I’m restoring from a backup now and start over 🙂
If bad things happen I try to understand them. But if this means to open a ticket, this takes too long and I go for a backup.
RCA approach is always best, agreed.
adrenaline levels dropping *
Continue reading and comment on the thread ‘After update IGEL ICG is offlone, IGEL OS clients can’t connect – ERROR ICGTCS0’. Not a member? Join Here!
Learn more, search the IGEL Knowledge Base
Ask a question or comment on the above message thread?
Join or log in to the IGEL Community to ask us anything and meet other IGEL customers, partners, and EUC enthusiasts.Submit a question, or Join Today!