After upgrading our environment to UMS 6.01.110 I cannot login to the console.
Rebooted after the upgrade?
Yes, no change
I would remove the console and reinstall, leave the DB etc in tack
Or take a look in the log files in C:Program Files IGELRemoteManagerrmguiserverlogs
Which log in particular
Take a look in the IGEL-ums-admin
2019-04-22 22:20:16,284 ERROR [Thread-58] LicenseKeySetDataWorker: License keystore backup file not found!
2019-04-22 22:20:16,300 ERROR [Thread-58] LicenseKeyStoreBackupDBConnect: Unable to retrieve main key!
2019-04-22 22:20:33,425 ERROR [Thread-59] LicenseKeyStoreBackupDBConnect: Unable to retrieve local public key!
2019-04-22 22:20:33,425 ERROR [Thread-59] LicenseKeySetDataWorker: License keystore backup file not found!
2019-04-22 22:20:33,425 ERROR [Thread-59] LicenseKeyStoreBackupDBConnect: Unable to retrieve main key!
Hmm doesn’t look good
Got a snapshot of your server?
Well, a backup……
I would test a restore and have another look in that log file, see if those events are normal or not.
The log goes way back to 2015. Those key errors started after the upgrade today
Was a working environment with over 2000 machines, I just did a simple upgrade from 5.08.100 there were no errors until I tried to connect to the console
Only running one UMS server?
Yes just 1
What Windows OS?
Server 2012 R2
I’ve upgraded UMS around 10 times since 2015 never had an issue until now
in UMS 6 there are updates to Apache Tomcat and Java
what version of Java are you now on?
unknown, there’s no Java in add/remove programs just whatever UMS has intalled
Directory of C:Program Files (x86)IGELRemoteManager_jvmbin
01/26/2018 09:11 AM 191,008 java.exe
I might have to do some further digging, my ums log file is fairly clean.
I would have a look at rolling back if possible and do another upgrade.
You took a backup of the UMS DB also?
Yes during install
Lots of recent log errors in localhost log file starting with: de.igel.exceptions.ITLocalizedExceptionResourceKey: err_db_version
at de.igel.rm.rmserver.communication.server2tc.command.TCCommands.h(wo:342) [
What’s the roll back procedure?
actually, possible to test on another server, doing the UMS install and restore your backup?
Install 6.x and restore the 5.x backup?
install 5.x, restore backup, upgrade to 6.x
I’m wondering if ‘err_db_version’ in the log file means the DB didnt upgrade successfully.
possible, there were no obvious signs in the GUI during install however
I’m deploying a quick 2016 test VM, i’d rather fix the broken server if possible
see how that goes and report back
got the two keystone files in C:Program FilesIGELRemoteManagerrmguiserver ?
Hows the install log look in C:Program FilesIGELRemoteManager
lol i fixed it
So as I was waiting I did a “test” there it gave that error
I clicked the “Activate” button it updated the database schema which took a while
now I can login………
the install.log looks clean BTW
excellent, yeh seemed like it was a DB version issue.
Weird, I don’t see anything in the install.log about it updating the schema. Unless I had some crazy 1-off issue (I can’t imagine why?) there must be something missing from the updater
In any event thanks 🙂
no problem, happy its all sorted
Just sent you a DM
Continue reading and comment on the thread ‘After upgrading our environment to IGEL UMS 6.01.110, I cannot login to the console’. Not a member? Join Here!
Learn more, search the IGEL Knowledge Base
Ask a question or comment on the above message thread?Join or log in to the IGEL Community to ask us anything and meet other IGEL customers, partners, and EUC enthusiasts.
Submit a question, or Join Today!
Popular Message Threads
- Receiving error: “Citrix Receiver cannot create a secure connection in this browser” when launching a secure connection from Firefox on IGEL OS
- How to Install IGEL OS via a Bootable USB Drive
- How to change the default IGEL UMS admin password?
- Where to delete the certificates that cause ‘invalid certificate’ when trying to import an IGEL into UMS?
- Citrix connection via Netscaler Error: “AM_ERROR_AUTH_NETWORK_ERROR” on IGEL OS
- IGEL UMS Universal Update Error: “could not resolve host name”
- Error connecting to Citrix StoreFront “Error adding store: Http error”