Good afternoon, has anyone experienced the double hop mouse cursor issue? We upgraded our Citrix VDA and we are getting reports of the cursor disappearing within Citrix applications. I was researching the slack channel about this and found a prior post in a similar situation but it seems there wasn’t a clear cut solution mention. igelcommunity.slack.com/archives/C8GP9JHQE/p1573480733050600
Try this registry key on your first hop:
Path: HKLMSOFTWARE{WOW6432Node]CitrixICA clientEngineConfigurationAdvancedModulesThinwire3.0
Name:ConvertMonoCursorToColor
Type: REG_SZ
Data: 0
And restart the computer after applying.
This was the workaround provided to us by Citrix and seems to fix it every time
We had a similar issue and fixed it by setting ica.wfclient.cursorstipple to Solid Black in the Igel registry. Going to have to Test Josh’s answer though since If I remember correctly the Igel setting worked but wasn’t perfect.
I have that cursorstipple setting applied via IGEL, as well, in combination with that VDA registry value.
I have the regkey in place atm. I will try that registry entry on the IGEL side as well. Thanks everyone!
It looks like the cursorstipple was the missing piece
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