Are there any logs I can pull to check why a device isn’t getting its license?
Some devices from a pack are showing as unlicensed but have been added to the correct packs and ALD is configured and working correctly with the device showing correctly in both packs.
These are for a remote partner connecting through ICG who says they were working fine for the last month. I can’t be sure what license option was picked during initial setup as they are partners in a different country.
UD3 running OS 11.03.500.01 with an EMP and WE license.
ICG 2.01.130
UMS 6.04.110
Well, I would first highly suggest to update the ICG to 2.02 and 6.05 (since we fixed a few bugs and added performance fixes).
On a second, you could check on the device what the content of the Licens files is giving back:
Igel Setup=>Accessories=>Terminal=>+
Login as root
check the license files in /license/dsa/licenses/
They should match your license balance.
Upgrades are being planned shortly we think!
I’ll check that on some of the devices. After working on some configs, it seems like some of the devices are slowly picking them up, but not sure why some of them went unlicensed.
Hmm seem to have all eventually picked them up, no idea why it happened in the first place, 5 or 6 happened to be added to multiple WE licenses which I resolved but not them all
Continue reading and comment on the thread ‘Are there any logs I can pull to check why a IGEL OS device isn’t getting its license?’. Not a member? Join Here!
Learn more, search the IGEL Knowledge Base
Ask a question or comment on the above message thread?
Join or log in to the IGEL Community to ask us anything and meet other IGEL customers, partners, and EUC enthusiasts.Submit a question, or Join Today!
Popular Message Threads
- IGEL UD3 (LX50) randomly get this error with Citrix: The X Request 130.1 caused error :”10: BadAccess ( attempt to access private resource denied) any ideas?
- Error “AM_ERROR_AUTH_NETWORK_ERROR [65275]” adding store in Citrix Workspace App version 20.x on IGEL OS 11.04
- How to Install IGEL OS via a Bootable USB Drive
- Receiving error: “Citrix Receiver cannot create a secure connection in this browser” when launching a secure connection from Firefox on IGEL OS
- How to change the default IGEL UMS admin password?
- Error connecting to Citrix StoreFront “Error adding store: Http error[302]”
- What distro of Linux the IGEL kernel is based on?