Can I configure the IGEL UMS if I don’t have any IGEL OS devices registerd?


Hello everyone! My Problem with my UMS is: “It is not possible to create a thin client as long as the database does not contain firmware.” Can anyone help?

Learn more, read the entire thread inside the IGEL Community o Slack

Hello! That‘s right, you need at least one Endpoint with the firmware base OS (Linux or Windows) registered in UMS. It‘s mandatory to have a Firmware registered first, then every feature is available.


And how do i get it there?


Bring one device (UD3, UD Pocket, UDC, …) to be powered up, connect it to network, go to UMS=>Scan for thin clients=>Select a IP Range and select register


I would assume that the ports we need for registration process aren’t opened:

kb.igel.com/endpointmgmt-5.08/en/ums-communication-ports-910971.html

it may have to do with your Firewall and or Windows Firewall

Did you already had a look at the IGEL step by step guide?

www.igel.de/company-news/igel-community-releases-install-configure-igel-software-platform-made-easy-book/

it‘s exactly covering this topic but a lot more also!


We have opened the ports in the Screenshot. But the Same Problem…


It‘s to 99% still a port issue…

kb.igel.com/endpointmgmt-5.09/en/registration-of-a-thin-client-fails-4253316.html

You may check the ports by using telnet on your UMS Server or probeport IPOFYOURUMS 30001 a.e. from your endpoint (Accessories=>Terminal=>Blue star)


OK…i will try and answer later … thank you!


Best way to prove it is disable the Windows firewall and try again, as mentioned that’s a port issue.


I think it is the Firewall of our IT-Partner. They will look at it…

There are remnants from an old installation on one or two servers. These I think all of them need to be removed first because the ThinClients are pulling the data from there. They are connecting to the old DNS of the Servers! I cant Change that…

Continue reading and comment on the thread ‘Can I configure the IGEL UMS if I don’t have any IGEL OS devices registerd? ‘.  Not a member? Join Here!

Learn more, search the IGEL Knowledge Base



Ask a question or comment on the above message thread?

Join or log in to the IGEL Community to ask us anything and meet other IGEL customers, partners, and EUC enthusiasts.

Submit a question, or Join Today!


Popular Message Threads


Categories & Tags: