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IGEL OS, UMS, ICG, UD Pocket Thin Client Support Archives

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IGEL Hardware Troubleshooting and Support Articles in the IGEL Community

August 9, 2023 IGEL Community Archives

We have an issue that a device is not getting the EMP License.

Hi, We have an issue that a UD3-Lx11 is not getting the EMP License. It is the first time that we use the EMP License. I added the Thinclient in

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August 8, 2023 IGEL Community Archives

Microphone is not recognized in RDP and Teams on IGEL OS.

Hi, all ! Colleagues please help to solve very important for us problem – not recognized microphone in Teams in RDP sessions. We use IGEL UD3-LX50 and firmware 11.05.133 I

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August 3, 2023 IGEL Community Archives

I have a Problem with automatic usb redirect in Citrix.

Hi, I have a Problem with automatic usb redirect in citrix workspace app. I have a USB Scanner connected to the Igel UD3 with OS11 and in Citrix Workpace app

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August 3, 2023 IGEL Community Archives

Is it possible to buy OS12 ud pockets and downgrade them to OS 11?

Hi everyone, is it Possible to buy OS12 ud pockets and downgrade them to OS 11? We won ́t switch over to 12 (UMS) right now. Yes please see kb.igel.com/igelos-11.08.330/en/how-to-reflash-your-igel-ud-pocket-88021016.html

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August 3, 2023 IGEL Community Archives

Is the UD Pocket compatible with ARM?

Hi All, Is it in the meantime possible to boot a UD Pocket on a device with ARM based CPU like Microsoft Surface? Strategische Partnerschaft zwischen IGEL und NComputing bringt

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August 2, 2023 IGEL Community Archives

How can we downgrade a UD Pocket to OS11?

My customer ordered UD Pockets with IGEL OS11, but two UD Pockets boots IGEL OS12 🙁. We need IGEL OS11. Could somebody advise me how to change IGEL OS12 to

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June 29, 2023 IGEL Community Archives

Are there any known problems with Wyse D10D

Are there any known problems with Wyse D10D and newer IGEL OS firmwares with Citrix disconnects? 11.06.100 – works fine 11.08.330/360 – Citrix session starts but disconnects after 30 seconds.

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June 26, 2023 IGEL Community Archives

Anyone have experience with LG 24CQ650N ALL-IN-ONE THIN CLIENT with IGEL?

Anyone have experience with LG 24CQ650N ALL-IN-ONE THIN CLIENT with IGEL? Trying to configure Teams through VMware horizon, camera is working and looks great but unable to get microphone to

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June 23, 2023 IGEL Community Archives

Where get a warranty service for UD3 M350C?

Hi Everyone. I am trying to get a warranty service for UD3 M350C. I bought this unit for the business that I no longer operate. It is a brand new

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June 23, 2023 IGEL Community Archives

Getting error “Entitlement not found” on Horizon View

I’ve just upgraded a few of my devices to OS11.08.330 & .360 and get an error message when launching the Horizon VDI selection screen that “Entitlement not found”, even though

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