Hi Team, I am trying to install new ICG from UMS server and during the install my UMS server is got rebooted. again I am trying to progress to install
Continue readingIGEL ICG Troubleshooting and Support Articles in the IGEL Community
How to create a CSR for ICG?
how to create CSR for ICG? You can use whichever tool you’d like, just make sure you cover all of your SANs and hold on to the private key: kb.igel.com/igelicg-2.05/en/certificate-requirements-and-recommendations-for-the-igel-cloud-gateway-icg-57343178.html
Continue readingHow can I tell when my ICG cert expires?
How can I tell when my ICG cert expires? You can see it on: UMS Administration > UMS Network > Global Configuration > Cloud Gateway Options. Steps to renew: kb.igel.com/igelicg-2.05/en/renewing-a-signed-certificate-for-the-icg-57324428.html
Continue readingHow to make disaster Recovery working for IGEL UMS?
Hi Team, Currently we are running the standalone UMS server and ICG server, All users are connecting the IGEL infra over the WAN via ICG. We are planning to setup
Continue readingHow to debug devices going offline in UMS and ICG?
UMS 6.10.140 ICG 2.05.110 IGEL OS 11.08.230.01 Some ICG connected devices appear in UMS as offline even though some of those are actually in use. Where can I start investigating
Continue readingWhere does IGEL OSdevice stores ICG certificate?
Hi Guys, anyone knows where does IGEL OSdevice stores ICG certificate? not the root certificate which /wfs/icgcert.crt That’s the only certificate that is stored on the OS so we only
Continue readingShould igel 12 device be able to register with UMS without ICG?
Should igel 12 device be able to register with UMS without ICG or is the ICG now mandatory with newer igel 12’s? It should be able to register if the
Continue readingWhat happens when a ICG Certificate expires?
Can anyone advise what happens when the ICG SSL certificate expires? Will the ICG devices no longer be able to connect or will you just be unable to register any
Continue readingHow to upgrade and migrate a UMS?
Hi Team, Currently we have one UMS server(version 1.10.120) in production and running on Window server 2012r2 , now we built new windows server 2022 in anther datacenter and installed
Continue readingCan we assig profiles to ICG devices only?
Hey folks. I was wondering if anyone had experience with changing the properties of their IGEL devices based on their context. For example, I want to find a way to
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