Hey guys, I have a device that is currently showing as offline in the UMS and shows the last boot time as 3/31. I’m currently logged into the device right
Continue readingIGEL ICG Troubleshooting and Support Articles in the IGEL Community
Error: The Thin Client failed to download files from UMS on IGEL OS boot
Hello, I have a Problem with Igel, when the User start-up the Thin Client bekomme the next error: Error: The Thin Client failed to download files from UMS. How can
Continue readingWhat happens when I convert ICG license to EMP license in IGEL License Portal (ILP)
hello, i have a questions about the ICG License.. In the IGEL License Portal I can convert it to EMP license/subscription, what would happen if i do that? would i
Continue readingIs there a way a user can initiate a IGEL OS firmware update?
hello all, is there anyway a user can initiate a firmware update? i have users using the ICG and it would be good if i could drop a s/cut on
Continue readingIGEL Releases UMS 6.07.100 and ICG 2.03.110!
We are really excited to inform you that we have just released and published a new version of the IGEL UMS, UMS WebApp, and IGEL Cloud Gateway (ICG) versions UMS
Continue readingICG Server shows an error instead of connected, maybe because of SSH port?
Hi everyone, the ICG Server shows an error instead of connected, maybe because of SSH port? Hi Imane, is the ICG Service running on ICG Server? kb.igel.com/igelicg-2.02/en/controlling-the-icg-daemon-31601150.html Hi, yes it
Continue readingHow to add GlobalProtect VPN as an option on IGEL OS 11.05.100.01?
Is there a way to add GlobalProtect VPN as an option on OS 11.05.100.01? I see there was a registry key added to an 11.04 but I’m not finding it
Continue readingAnyone here running the IGEL ICG with a wildcard certificate?
Hi all. Is anyone here running the ICG with a wildcard certificate? Hi @member! Yes, I do. anything special that we need to be aware about, we have been trying
Continue readingWhen i go to UMS Administration > UMS Network > i cant find the Igel Cloud Gateway under UMS Network?
when i go to UMS Administration > UMS Network > i cant find the Igel Cloud Gateway under UMS Network.. can some help me please Hi Imane, which UMS Version
Continue readingIGEL OS devices disconnecting from ICG
Hi All, First post since joining so hello to all, enjoying reading all the questions and answers. I have a question of my own, our ICG is online and responding
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