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IGEL OS, UMS, ICG, UD Pocket Thin Client Support Archives

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IGEL Community Archives
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IGEL ICG Troubleshooting and Support Articles in the IGEL Community

June 8, 2021 IGEL Community Archives

What is the best practice for upgrading IGEL Cloud Gateway on AWS?

We are upgrading our IGEL Cloud Gateway (which is on AWS) from version 2.02.100 to 2.03.100 and I have a few questions. Question, what is the best way to perform

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June 2, 2021 IGEL Community Archives

How to use the IGEL UMS Files download feature to download over ICG?

Hi togehter, another question – we are using the “files” Feature in UMS to deploy our own jpg and png files for application shortcuts. If we enroll a device via

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June 2, 2021 IGEL Community Archives

Where do I find the latest IGEL ICG installers?

Good morning, could someone provide me with a link to the latest ICG installers? The official url is not valid anymore – www.igel.com/software-downloads/igel-cloud-gateway/. thx, br Harald Sure thing! myigel.biz/index.php?dir=IGEL_CLOUD_GATEWAY/ myigel.biz/index.php?dir=IGEL_CLOUD_GATEWAY/

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June 1, 2021 IGEL Community Archives

How to change the download URL from the IGEL UMS console to the DNS Name?

Can anybody tell me how can i change the download URL from the UMS-Console to the DNS-Name? The IP-Adress from the UMS-Console is not reachable in the Thin-Client Network, i

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May 20, 2021 IGEL Community Archives

Help with issues with UMS not showing IGEL OS devices as online or ready even though they are?

Anyone still having issues with UMS not showing devices as online or ready even though they are? Our issue is happening with both internal devices and ICG-connected remote devices. (UMS

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May 20, 2021 IGEL Community Archives

After updating the ICG SSL certificate half the IGEL OS devices report not having the necessary certs

The SSL cert (DigiCert) assigned to my ICG is set to expire very soon. I have the updated cert added to the ICG keystore and all looks well. What’s strange

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May 18, 2021 IGEL Community Archives

Suggestions for a quick disconnect key from IGEL ICG?

Good morning, Does anyone have any suggestions for a quick disconnect key from ICG? We auto launch the user into a Xen Desktop session and would like to easily disconnect

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May 5, 2021 IGEL Community Archives

Script to auto-switch between multiple LAN adapters and WiFi on IGEL OS

Hi all, after 3 hours working on network stuff for a special industry customer who want to have more than 2 eth adapters with a bridge in IGEL OS I

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May 4, 2021 IGEL Community Archives

Anyone experience the IGEL automatic licensing stopping to work one day?

Anyone experience the automatic licensing stopping to work one day? Been working fine for months, have plenty of licenses available but new devices are “Waiting for license” until we manually

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April 30, 2021 IGEL Community Archives

Is there a URL that can be used as a health monitor/heartbeat from an F5 to determine up status of an ICG process?

Is there a URL that can be used as a health monitor/heartbeat from an F5 to determine up status of an ICG process? You mean for the UMS? Well, atm.

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