Please tell me where to get detailed instructions for setting up the ICG in the DMZ? Thanks! Good morning Dmitry, I hope this step by step guide is covering your
Continue readingIGEL ICG Troubleshooting and Support Articles in the IGEL Community
IGEL OS thin clients (UD3) loses connection to the UMS
We have problems with our thin clients (UD3) that they “lose” the connection to the UMS. The problem occurs sporadically, we have already checked the network hardware and replaced it.
Continue readingConverting IGEL ICG licenses
Are there any caveats when converting IGEL ICG licenses to EMP licenses? I’m assuming that thin clients with OS10 will continue to function with the ICG. after the conversion? Hi
Continue readingICG cartificate domain C(N=http://igel-cloud-gateway.xyz.com)
Hi, We have a customer with ICG that asked for a certificate to SECTIGO (Germany) and they say that CN that appears on your manual (CN=http://igel-cloud-gateway.xyz.com igel-cloud-gateway.xyz.com) is not correct.
Continue readingIGEL Community Meetup October 2020 – Q&A with IGEL CTO Matthias Haas
Watch the IGEL Community October 2020 Meetup and hear IGEL’s CTO, Matthias Haas share his views on IGEL’s technical future, the IGEL roadmap, and we opened up the conversation for
Continue readingTroubleshooting IGEL OS / UMS registrations
Where would failed UMS registrations be logged? I’m running into a problem where my devices are connecting to the UMS, but the registration fails. I’m unable to get the machine
Continue readingMicrosoft license requirements for thin clients?
Hello, I am really confused about Microsoft license requirements for thin clients and have a question about Microsoft licensing. Lets assume that customer will use 100x IGEL OS thin clients
Continue readingIGEL OS websocket connectivity to ICG
Does anyone know if it’s possible from IGEL OS to perform a websocket connectivity test to ICG. We are currently in PoC stage and have ran into an issue where
Continue readingHow to collect logs of IGEL OS shadow session attempts?
Hi, anyone can help me collect logs of shadow session attempt? I have issue that Shadow option works only when I’m connected to corporate network over one method (Direct access)
Continue readingIGEL OS Start Screen stuck and unresponsive in VirtualBox
IGEL OS screens are stuck and unresponsive for hours Is that a new installation in VirtualBox? I had zero success running IGEL OS 11 in VirtualBox. I tried on multiple
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