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IGEL OS, UMS, ICG, UD Pocket Thin Client Support Archives

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IGEL ICG Troubleshooting and Support Articles in the IGEL Community

February 12, 2020 IGEL Community Archives

How to install IGEL ICG on AWS, what able to emote perferm a remote installation over SSH but can’t connect?

Hi, trying to get an ICG test instance up and running on AWS. Have an ubuntu machine up and running and was able to perform the remote installation over SSH.

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February 10, 2020 IGEL Community Archives

Tips for using Secure VNC on Cloud Gateway?

Does anyone have any tips for using Secure VNC on Cloud Gateway? We have a cloud gateway setup but are not yet fully using it production. I feel like VNC

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February 4, 2020 IGEL Community Archives

How to shadow IGEL OS devices over ICG?

Anyone know how to Shadow an IGEL that’s not on your internal network? Looked ICG Hello Alan, you would need to use an IGEL Cloud Gateway (ICG) and be updated

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January 31, 2020 IGEL Community Archives

IGEL ICG has never been reliable

Hello all. I recently took over our igel environment and realized that our ICG has never been reliable. We have UMS6; ICG 2.01.110; OS11 for endpoints. I was not involved

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January 20, 2020 IGEL Community Archives

Unofficial news: From March 31st 2020, IGEL Windows 10 IoT will be EOL

Unofficial news: From March 31st 2020, IGEL Windows 10 IoT will be EOL. (EOL at IGEL means end of sales; Software Maintenance will continue until 1st April 2023.) Product Marketing

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January 9, 2020 IGEL Community Archives

Upgraded our UMS from 6.01.130 to 6.03.130 and are seeing a significant performance issue in the UMS console

Hi everyone! We recently upgraded our UMS from 6.01.130 to 6.03.130 and are seeing a significant performance issue in the UMS console. When clicking on directories or devices, it spins

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December 26, 2019 IGEL Community Archives

Understanding IGEL OS firmware updates over ICG

igelcommunity.slack.com/archives/C8FC0D6U9/p1571173805008800 After reading this thread about firmware updates over ICG in October I put installing ICG on my punch list and just started watching the ICG installation videos and reading

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December 5, 2019 IGEL Community Archives

Tools for either IGEL ICG or UMS to view latency between IGEL OS and UMS/ICG?

Are there any tools available within either ICG or UMS that allow us to see the latency between the TC, and UMS/ICG? Bueller? Nothing native, AFAIK. But, take a look

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November 25, 2019 IGEL Community Archives

Anyone have success configuring the local ICG agent across many igel thin client machines using the mass-deployment key?

anyone have success configuring the local ICG agent across many igel thin client machines using the mass-deployment key? We have about 400 devices to roll out ICG agent config to.

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November 22, 2019 IGEL Community Archives

Whats the purpose of Certificate Management in the IGEL UMS Administration?

Whats the purpose of Certificate Management in the UMS Administration? when searching methods for getting certs to the IGELs doing it via ‘files’ seem like the only way. The Certificate

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