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IGEL OS, UMS, ICG, UD Pocket Thin Client Support Archives

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IGEL OS Troubleshooting and Support Articles in the IGEL Community

July 25, 2019 IGEL Community Archives

How to best manage the IGEL OS firmware upgrade process?

We are looking for some feedback or guideline on how to best manage the firmware upgrade process. Ideally we would like to create some sort of dynamic groups with specific

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July 24, 2019 IGEL Community Archives

How to stop USB Passthru on View Session with Logitech Unifying receiver?

How to stop usb passthru on View Session with Logitech Unifying receiver? Passthru causes Mouse to try to install software , but fails and either causes the mouse not to

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July 23, 2019 IGEL Community Archives

Steps that we need to perform in order to upgrade from OS10 to OS11?

Hello – A few questions about licensing OS10 to OS11 when prepping for an upgrade: 1.) From a licensing standpoint are there any additional steps that we need to perform

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July 23, 2019 IGEL Community Archives

IGEL UMS keeps showing the device as “No Valid license”?

Hi, I’m new to IGEL and currently evaluating IGEL OS on repurposed PC. I’ve successfully deployed a first desktop – licensed correctly. However, for my second desktop, UMS keeps showing

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July 23, 2019 IGEL Community Archives

Imprivata on IGEL OS receive a SSL verification error

Somebody using Imprivata successfully with Igel OS 10.06.100? I receive a SSL verification error in OneSign.log: “2019-07-23 17:46:14,151 – bootstrap – WARNING: Failed to download from fqdn_imprivata_appliance/sso/servlet/getembeddedloader?arch=amd64. Reason: Failed to

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July 23, 2019 IGEL Community Archives

IGEL device won’t boot on factory reset receive “Searching system partition (partition directory not found or invalid)”

Got a IGEL that won’t boot and when they go to factory reset in the bootmenu they get this error “Searching system partition (partition directory not found or invalid)” Dumb

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July 22, 2019 IGEL Community Archives

What is the safest way to end a (Firefox) browser session on IGEL OS?

Does anyone know the safest way to end a (Firefox) browser session (automatically, such as when the thin client is idle)? pkill firefox works, but I’m not sure that it’s

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July 21, 2019 IGEL Community Archives

Error “Fehler bei Firmwareupgrade, HTTP-Fehler” updating IGEL OS

I try to update my one and only virtual thin client in my lab from 11.01.100 to 110.01.120. So in UMS I drag and drop the firmware (Universal Firmware Upgrade-item)

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July 21, 2019 IGEL Community Archives

After changing the DNS CNAME on UMS, IGEL OS’s about page shows old server IP address?

I moved UMS (6.02.100) from one server to another, updated the DNS CNAME and everything seems fine. Then, I notice TCs (10.05.830) “About” box is still showing UMS old server

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July 18, 2019 IGEL Community Archives

Realtek RTL8821CE driver error: “wlan0: error fetching interface information: Device not found”

Anyone seen where devices are not seeing WLAN adapters within the IGEL OS? These are using the Realtek RTL8821CE driver. Some devices are connecting but most are not even recognizing

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