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IGEL OS, UMS, ICG, UD Pocket Thin Client Support Archives

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IGEL OS Troubleshooting and Support Articles in the IGEL Community

June 5, 2019 IGEL Community Archives

Converted laptops lose a WiFi connection I need to manually reconnect, even reboot to reconenct

What’s up community! Anyone else have this odd little issue I’m seeing in converted laptops where when they lose a WiFi connection you’ve got to manually reconnect, even reboot sometimes?

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June 4, 2019 IGEL Community Archives

Can I export the Profiles I have on the old UMS and import them into the new UMS?

We are in the process of moving into a new building with a brand new infrastructure. We are having to upgrade our iGels to OS 11 and installing a new

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June 4, 2019 IGEL Community Archives

Anyone know of a way to send an email when a new IGEL OS device is added to the UMS?

Hi Guys, Anyone know of a way to send an email when a new iGel is connected up ? Hi Anthony, you mean more or less instantly? If no, entering

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June 3, 2019 IGEL Community Archives

How to make DNS dynamic updates possible for a Buddy Update server to register itself?

anyone know if i need to make dns dynamic updates possible for a buddy update server to register itself? or how to do a manual lookup for the buddy server?

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June 3, 2019 IGEL Community Archives

How to configure a application to relaunch if it is closed on IGEL OS?

Hi Everyone, Hoping some one can help me out. I’m looking for a way launch a Citrix XenApp application if it ever gets closed. Right now I have auto launch

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June 3, 2019 IGEL Community Archives

Problem with 4K TV screens and via Citrix session on IGEL OS, screen remains black

Hello! We are having problems with 4K TV screens and Citrix sessions. If we logon to a Citrix session with 4K resolution the screen remains black. We do see the

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June 3, 2019 IGEL Community Archives

Can IGEL Deployment Appliance to be used across all of the VLANs at the location?

Hey guys! I’m working with a customer who is trying to use the Deployment Appliance at a single location with multiple VLANs. Is it possible for the same appliance to

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May 31, 2019 IGEL Community Archives

Help troubleshooting issues when authenticating against AD in IGEL OS?

Is there anything I can look at on the IGEL side of things to determine a possible issues when authenticating against AD? On VLAN1 it is almost immediately and VLAN2

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May 31, 2019 IGEL Community Archives

Can we plug a UDPocket into a UD2 (running OS 11) and run OS 10 on them temporarily?

Question on the new UD2’s. We have not tested IGEL OS 11 in our environment and want to do so prior to deploying the new UD2. However, we have some

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May 31, 2019 IGEL Community Archives

Now able to make video Slack client through a Citrix session on IGEL OS?

Good day Im testing citrix connection using igel OS 11. I was able to make video call using skype just fine but not able to do the same using desktop

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