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IGEL OS, UMS, ICG, UD Pocket Thin Client Support Archives

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IGEL OS Troubleshooting and Support Articles in the IGEL Community

January 15, 2021 IGEL Community Archives

How to get the Digicert Root CAs loaded so FireFox trusts it out the box?

I’m running appliance mode which launches FireFox to our internal Netscaler page. Since we updated the certificate, it’s throwing your standard FF error we’d find on a self-signed. We use

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January 15, 2021 IGEL Community Archives

I setup my UD Pocket on one device and plugged it into another device and it reset to the “Startup Assistance” screen

Hi there, everytime I setup my UD Pocket via VMware, shutdown, unplug the UD Pocket and connect it to my lenovo x230 test laptop it resets complete to “startup assistance”.

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January 15, 2021 IGEL Community Archives

IGEL OS is losing network link during the upgrade and after a while the link comes back as in half duplex

We are currently updating a customer from 5.x/10.x to 11.04 and some ThinClients losing their network link during the upgrade and after a while the link comes back as in

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January 15, 2021 IGEL Community Archives

DELL AIO 7480 – no network card driver for Intel(R) Ethernet Connection I219-LM?

Hi, we have DELL AIO 7480 devices which we would like to use with IGEL OS 11.xx. The firmware has no network card driver for Intel(R) Ethernet Connection I219-LM. At

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January 14, 2021 IGEL Community Archives

Why iis UMS designed to only allow you to create Profiles based on firmware versions that have been applied to an IGEL OS endpoint that has registered?

Just a curiosity here…why is it that UMS is designed to only allow you to create profiles based on firmware versions that have been applied to an endpoint that has

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January 14, 2021 IGEL Community Archives

IGEL Launches the UD Pocket2 – USB-C Thin Client

IGEL Launches the UD Pocket2, a Portable Dual Mode USB Device for Secure End User Computing from Anywhere New, Dual Mode USB Device with Both USB-A and USB-C Connectors Gives

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January 14, 2021 IGEL Community Archives

Using Chromium browser in IGEL 11.04.240 for calls – can hear a ring but once someone picks up we hear nothing

Hi Everyone, we’re currently testing the Chromium browser in IGEL 11.04.240, but we have a problem. We want to use the browser to connect to a hotline so that we

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January 14, 2021 IGEL Community Archives

How to reset the zoom mode of the onscreen keyboard on IGEL OS?

Hi, is there a way to reset the zoom mode of the onscreen keyboard? We have a wrong resolution and have some fields not visible at the moment. Hi Joachim,

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January 14, 2021 IGEL Community Archives

How to set a default page in a google custom partition on IGEL OS?

Hi all, is there a way set a default page in a google custom partition on igelos? Hi Jimmy, before speaking about the CP: you are aware that we are

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January 13, 2021 IGEL Community Archives

After Upgrading to IGEL OS 10.04.240 device will appear offline and shadowing won’t work until upgrade is complete

Has anyone seen this before? When upgrading our 2 GB storage/4 GB RAM 10Zigs to 10.04.240 device will appear offline and shadowing won’t work until upgrade is complete. Doesn’t seem

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