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IGEL OS, UMS, ICG, UD Pocket Thin Client Support Archives

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IGEL UMS Troubleshooting and Support Articles in the IGEL Community

April 9, 2021 IGEL Community Archives

Best practices for managing time zones / settings of IGEL OS devices in a global environment?

Hi everyone, We are building out our UMS Settings and have a question about Timezones. We will have devices all over the place and really trying to avoid lots of

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April 9, 2021 IGEL Community Archives

How to configure all manual IGEL OS scans to default to a specified directory?

I’m sure I’ve seen this somewhere but now I can’t find it. How do I change the default “Put in directory” value from “/Devices/” in a manual scan so that

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April 8, 2021 IGEL Community Archives

How to deploy CA certificates via Chromium in IGEL OS 11.05?

Can anyone point me at something about installing CA certificates in to Chromium on iGel OS 11.05? I’ve searched by keep getting directed to suff about Firefox (i.e. kb.igel.com/igelos-11.05/en/installing-web-browser-certificates-42009934.html) Dd

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April 8, 2021 IGEL Community Archives

How to force the user to log in with their Microsoft Authenticator after they have entered their user and password on IGEL OS?

I am looking at how we can force the user to log in with their Authenticator after they have entered their user and password. We log in with VMware Horizon

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April 7, 2021 IGEL Community Archives

IGEL OS is shown as offline in the UMS, but I’m using it, it’s online, but can’t VNC or update it?

Hey guys, I have a device that is currently showing as offline in the UMS and shows the last boot time as 3/31. I’m currently logged into the device right

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April 7, 2021 IGEL Community Archives

How to use an external SQL server as the UMS database?

hi there — new to IGEL and just installed my 1st UMS server (HA mode) on Ubuntu 18.04 LTS. Ran through the install which wants to use an external database

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April 7, 2021 IGEL Community Archives

Simple script to gather IGEL logs and settings to a centralized location so to easily download

Good Morning. Are you tire of manually pulling logs and settings on IGEL devices that your Developing or Testing on. I run profile settings that active just about every log

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April 7, 2021 IGEL Community Archives

Best practices for updating profiles from pervious verison of IGEL OS firmware?

Hello, i want to create some new profiles for the firmware 11.05.120. The fw we currently use is 11.03.587. Can i just copy the profiles from that version und select

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April 2, 2021 IGEL Community Archives

How often do we need to update IGEL OS firmware?

My boss is asking me how often do we need to do firmware updates? I wanted to know what is the recommended practice. I do not have the time to

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April 1, 2021 IGEL Community Archives

Error: The Thin Client failed to download files from UMS on IGEL OS boot

Hello, I have a Problem with Igel, when the User start-up the Thin Client bekomme the next error: Error: The Thin Client failed to download files from UMS. How can

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