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IGEL OS, UMS, ICG, UD Pocket Thin Client Support Archives

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IGEL UMS Troubleshooting and Support Articles in the IGEL Community

September 24, 2019 IGEL Community Archives

IGEL OS firmware updates workflow – requiring a reboot

SOLVED! Take a look through this great thread on how. So I have a workflow around device firmware updates I need some help validating. The issue is requiring a reboot

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September 18, 2019 IGEL Community Archives

Has anyone installed Powershell within the IGEL OS via custom partition

Just curious more than anything… Has anyone installed Powershell within the IGEL OS via custom partition and if you have, what have you done with it? Or is it pretty

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September 18, 2019 IGEL Community Archives

IGEL OS lossing connection with ICG

Hi All, Just recently updated to: ICG 2.01 UMS 6.02.110 ICG loses connection. This has been the 2nd time this has happened since the upgrade(2 days ago).When I check the

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September 18, 2019 IGEL Community Archives

Error: “Failed to download data, system isn’t fully operational” while updating IGEL UD Pocket from OS 10 to IGEL OS 11

Trying to upgrade a UD Pocket from OS10 to 11 using UMS, but I’m getting an error with “Failed to download data, system isn’t fully operational”. The device is unlicensed.

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September 16, 2019 IGEL Community Archives

How will I be able to find logs for failed attempts to register to the UMS server?

How will I be able to find logs for failed attempts to register to the UMS server? Its quite vague having a message that simply states that the device failed

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September 13, 2019 IGEL Community Archives

Monitor is blank connected via DisplayPort to IGEL OS?

Is there a special setting required to get a monitor (HP E243d) connected via DisplayPort to work with a UD3-LX 51? The monitor is blank on ours even though I

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September 12, 2019 IGEL Community Archives

IGEL OS 11 Upgrade questions

So I am trying to prepare for the inevitable OS11 upgrade, and I’m a very detail oriented planner when it comes to things like this. In order to do that

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September 12, 2019 IGEL Community Archives

Receive error “AM_ERROR_HTTP_SERVER_CERTIFICATE_NOT_TRUSTED” when attempting to connect to my desktop via Citrix StoreFront via IGEL OS

I’m working with a new customer and while I was waiting for a certificate, I created a CA in windows and created my own certificates to do some preliminary testing.

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September 12, 2019 IGEL Community Archives

How to force the user to Authenticate against our Active Directory even when remote on IGEL OS

Greetings Everybody. I feel like this is a ridiculously stupid setup question, so I apologize. Yesterday/this morning we were able to successfully get our ICG up and functional, and have

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September 12, 2019 IGEL Community Archives

Error: “settings don’t allow downloading files” logging in to Citrix Receiver on IGEL OS

Hey guys, I ́ve updated several (but not all clients in my environment) to 10.06.110.01. Using UMS 6.02.100. So this one client (A) updated as expected, but trying to login

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