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IGEL UMS Troubleshooting and Support Articles in the IGEL Community

July 21, 2019 IGEL Community Archives

After changing the DNS CNAME on UMS, IGEL OS’s about page shows old server IP address?

I moved UMS (6.02.100) from one server to another, updated the DNS CNAME and everything seems fine. Then, I notice TCs (10.05.830) “About” box is still showing UMS old server

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July 18, 2019 IGEL Community Archives

How to enable multiple monitors on IGEL OS when using Imprivata appliance mode

Hi everyone. We’ve evaluating IGEL and have setup some thin clients in the Imprivata appliance mode which works fine, however it seems like this is designed for single monitor workstations

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July 18, 2019 IGEL Community Archives

How do I test WakeOnLan setup, out of 20 IGEL OS devices shutdown only 9 woke up

with WakeOnLan setup for a specific unit, how do i test its functionality applied WOL to a machine, shut down 20 machines, about 9 of them came up when i

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July 16, 2019 IGEL Community Archives

How to add the “Devices” button to appear in the Linux Receiver’s connection bar?

Does anyone know of a way to get the “Devices” button to appear in the Linux Receiver’s connection bar? I need to be able to both allow headsets to use

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July 15, 2019 IGEL Community Archives

IGEL OS Error: “Update source doesn’t provide required partition. The system isn’t fully operational”

Anyone know what to do if you can’t update and get this message? Error: “Update source doesn’t provide required partition. The system isn’t fully operational” I tried unchecking Cisco JVDI

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July 15, 2019 IGEL Community Archives

Error updating IGEL UD3-LX 41 Clients from 5.03.190.01 to 5.12.100 with UMS – “Error: Data can not be downloaded”

hello everyone, i’m trying to update UD3-LX 41 Clients from 5.03.190.01 to 5.12.100 with ums. i get “Error: Data can not be downloaded” (Original in German: Fehler: Daten können nicht

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July 12, 2019 IGEL Community Archives

Best practices for migrating IGEL UMS from Wihndows 2012 R2 to 2016?

I need to migrate my UMS server from 2012 R2 to 2016. I know what once the IGEL’s are registered with the UMS the CA’s are very tricky. Anyone have

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July 12, 2019 IGEL Community Archives

How to customize the Citrix Workspace App background on IGEL OS?

Hi, can I customize the Citrix workspace app background etc. or do I ask too much now? 😉 Hi, You mean the login Window when starting the Receiver natively? Like

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July 11, 2019 IGEL Community Archives

Local USB printers do not connect to the Citrix session on IGEL OS 10

Hello, we have 200 IGEL UD3-LX 50 Clients with Version 10.04.100.01, these clients are connecting via citrix Reciever to a Windows Desktop Server 2016. But the local USB printers do

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July 11, 2019 IGEL Community Archives

Is there update sequence to modify the Wallpaper JPG via a IGEL UMS policy?

Is there update sequence to modify the Wallpaper JPG via a UMS policy and apply to many clients without the need to reboot or manually have the user click “update”?

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