Hello, we use several devices, model UD2-LX40 and UD2-LX42. Now we got some UD2-LX10 devices. Interestingly enough, they are recognized as UD2-LX40ac. I want to add the devices to the
Continue readingIGEL UMS Troubleshooting and Support Articles in the IGEL Community
Issues with IGEL UMS profiles not alwayds being deployed to devices
Hello iGel Slack community! I’m looking for anyone who may have experienced inconsistent profile application on their iGel devices. We have recently employed a new policy (enabling Phlips Speechmike channel)
Continue readingHow to upgrade IGEL OS devices, how to skip v5 devices and only upgrade v10 devices?
Hi There – Curious on the best strategy for this scenario. Customer has multiple locations and each location is broken into a directory, under that directory is a mix of
Continue readingAny IGEL profile settings that need to be enabled for a Crecendo driver to passthrough a OmniKey 3121 device?
Hello there! I’m trying to use a smartcard reader through IGEL, but it’s not fully working. Any IGEL profile settings that need to be enabled for a Crecendo driver to
Continue readingHow to install a IGEL OS MMCP License File?
Hey Guys, i want to install a MMCP License File. Where should i do this? Is there any existing Documentation about this? Look at kb.igel.com/endpointmgmt/en/thin-client-licenses-910663.html when you added the license
Continue readingIs it possible to hide / disable this bar in VMware Horizon Client in IGEL OS?
Hello Everyone. Is it possible to hide / disable this bar in VMware Horizon Client? It is very annoying if I try to grab a Fullscreen window in the VDI.
Continue readingHow to manually provide the IGEL UD pockets with a client certificate for 802.1x, for instance via an upload in UMS?
Is it possible to manually provide the UD pockets with a client certificate for 802.1x, for instance via an upload in UMS? Hi, You can sent a certificate from the
Continue readingWhich URL’s IGEL UMS needs to acess on the internet?
Hello all, I need to know which url’s Igel UMS needs to acess on the internet, for example to download firmware updates etc. In the customers environment internet access is
Continue readingHow to disable energy settings, screensaver to keep IGEL OS device awake all time for digital signage?
We are trying to use iGEL thin clients which will connect to Big Board Monitors to display some information. I am having some issues with the monitor going offline and
Continue readingIssue on an IGEL OS that videos are playing upside down?
Hi guys! I am running into an issue on an iGel that videos are playing upside down. This does not happen if logged into Citrix from another device. Does this
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