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IGEL OS, UMS, ICG, UD Pocket Thin Client Support Archives

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IGEL Community Archives
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IGEL Windows Troubleshooting and Support Articles in the IGEL Community

June 1, 2021 IGEL Community Archives

Best practice for upgrading IGEL UD6 with W10 to IGEL OS 11?

Hi, i’m looking to convert some UD6 W10 4.01.100 devices to IGEL OS 11, what would be the best way to go about this? Hi Michel, the easiest way would

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May 3, 2021 IGEL Community Archives

How to deploy a shortcut (.lnk) file to Windows desktop via IGEL UMA with correct file permissions?

Hey folks, I’m trying to transfer a shortcut (.lnk) file to the desktop of a UMA device using “Files”. It gets there, but logged in user (admin or regular) can

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March 10, 2021 IGEL Community Archives

App shortcuts that I put into the public desktop are not visible by the user account on IGEL Windows devices

shortcuts that I put into the public desktop are not visible by the user account, is this a setting in the UMS environment? You mean all users? > shortcuts that

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March 8, 2021 IGEL Community Archives

ERROR reading data from WIM on IGEL OS Windows device

I’m trying to push a snapshot to a UD6 IGEL OS Windows device, but I keep receiving ERROR reading data from WIM file, anybody have any explanation/root cause for this?

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March 3, 2021 IGEL Community Archives

preparestick.exe crashes trying to create a IGEL OSC USB stick

Hi, i try to prepare OSC USB Stick, but preparestick.exe crash each time i tried to use it. Error log is: strDDErrorText: Error writing file: 5 Accès refusé. Any one

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March 1, 2021 IGEL Community Archives

Can I install Win10 snapshot on next generation of the IGEL device?

I have a Win10 snapshot. Can I risk installing that snapshot on a device that is the next generation of the device the snapshot was taken on or is that

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February 23, 2021 IGEL Community Archives

What IGEL UMS policy/config controls what is shown on this settings menu?

what policy/config controls what is shown on this settings menu? The most is configured in a profile/in the IGEL setup unter Accessories (kb.igel.com/igelos-11.04/en/accessories-32871225.html). There you can config at every accessory

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February 10, 2021 IGEL Community Archives

Big performance difference between random Windows clients and our IGEL devices

Hello everyone! We are currently in deployment with new UD2 M250C Terminals (FW 11.04.240 & 11.04.215; CWA = default) for Citrix Desktops over Terminal Sessions (WS2016; Citrix LTSR 1912CU1; GPU:

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December 28, 2020 IGEL Community Archives

Problem getting USB webcam working when using RDP on IGEL OS?

I’m currently on the 11.04.240.01 IGEL OS release, and attempting to get a USB webcam working when using RDP. I have be unsuccessful in using either video redirection, or Native

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December 18, 2020 IGEL Community Archives

Does IGEL OS + Touchscreen definitely doesn’t work with an RDS farm setup?

Hi all – my company currently has a few dozen IGEL W10IoT devices with IP-rated Philips B Line 222B9T Touchscreen monitors, installed in a Production environment. The thin clients connect

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