Citrix does not launch successfully within a set amount of time due to a error message holding up the login process on IGEL OS

Good afternoon, we are currently having a issue where a device will not login properly to Citrix 4 out of 10 times. I was wondering if it was possible to create a profile where if Citrix does not launch successfully within a set amount of time due to a error message holding up the login process the device would reboot itself to try again. These devices are used as a display on TVs so creating this profile would keep this process hands free as it should be.

Good afternoon, beside the fact that we should investigate the root cause, I mean we could grab the logs of CWA and if and error appears restart.

Never did that but might function. will check if there is another route.

We havent seen this error too much in our environment until a device reboots which is rare. However for this trackboard setup devices reboot more frequently due to a profile setup we have in place where if a certain application is closed/disconnected it will reboot the device to relaunch it since these devices need to be hands free. Since our Citrix servers are on a reboot schedule these device tend to reboot more frequently later at night.

I agree that the RC should be investigated more, I was just attempting to find a temporary fix for our PC techs in the meantime. Does some type of application exist for these devices outside of using terminal to troubleshoot local errors that can be enabled from a profile or CP?

If you know what the exact error is which appears in the system log file, you could use a similar solution to what is detailed here: unix.stackexchange.com/questions/12075/best-way-to-follow-a-log-and-execute-a-command-when-some-text-appears-in-the-log

For example:

tail -f /path/to/serverLog | awk ‘/AM_ERROR_AUTH_AUTH_SERVER_ERROR/ { system(“shutdown -r now”) }’ &

This could be added as a Custom Command in the IGEL Setup so that it runs at the start. FYI, I have not tested this solution, it’s merely an idea to push push you in the right direction.

probably also has a similar or better idea! I agree with him that it’s best to troubleshoot the root cause.

Thank you. Is the System Log File you are talking about the System Log Viewer under accessories?

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