Unable to flash Dell Inspiron 3793 and Dell XPS 17 9700 laptops. For the XPS, the M.2 SSD is not showing up. Used a UD Pocket running IGEL OS 10.5.800, but the wifi adapter doesn’t show up.
Most of the time, this kind of thing is related for SSD firmware, BIOS version, or BIOS config.
Dells come in “RAID” mode by default, I forget exactly where that is in the BIOS. May want to try changing that to start and see if it works. If not, see if there is a firmware update for the SSD or a BIOS update available.
I was able to flash the XPS laptop.. Thank you!!… No WiFi Nic detected on the Laptop running iGel 11.01.100.01 … I was able to plug a USB-c adapter and connect it to the LAN so I can pull it into UMS @member
Try on 11.05.100, XPS tend to use new hardware and may need later Kernel
ok will do now
If it is even supported
Trying to get it to update now… what’s odd is when I pulled it into UMS not all the Config settings show under “sessions” .. only displays Sessions Summary, Global Sessions Options and SSH @member
BIG THANKS on the XPS! I made a Creator OS11.05.100 stick and flashed the XPS and it has all drivers and is working 100%. Thank you so much!!!!!! @member
I spoke too soon.. @member Looks like the built in Mic/Speakers aren’t working on the laptop. Could we get them working?
When i go to the Audiomixer it doesn’t display anything for Output or Input Devices
Maybe, maybe not. Honestly brand new hardware is tough if there isn’t upstream support
Hi @member – do you recommend any other firmware version? Or do you have a method of finding out what driver is needed in order to install it?
11.05.100 is your best bet currently as it has the latest Linux kernel available in IGEL OS. If the kernel doesn’t support it yet, then you may have issues.
@member any shell commands that can be used to confirm that the hardware is actually working but just missing a driver?
I mean…you can see if the wireless card is recognized.
“`lshw -C network“`
But even if the hardware is recognized if it’s not showing enabled then something is up with it loading in the kernel
The wireless card is working.. its only the Microphone and Speakers
it seems the wireless card and has the Intel driver installed… is there a command for the audio? @member
I ran the lshw and see a multimedia audio controller – description: Mutlimedia audio controller / product: Comet Lake PCH cAVS / Vendor: Intel Corporation / Physical id: lf.3
Yea, it looks like the device is not recognized. The hardware is probably to new and does not have support in the Kernel yet. Honestly most likely just have to wait for a future kernel update.
Continue reading and comment on the thread ‘Dell Inspiron 3793 and Dell XPS 17 9700 Wifi not working on IGEL UD Pocket’. Not a member? Join Here!
Learn more, search the IGEL Knowledge Base
Ask a question or comment on the above message thread?Join or log in to the IGEL Community to ask us anything and meet other IGEL customers, partners, and EUC enthusiasts.
Submit a question, or Join Today!
Popular Message Threads
- Error “AM_ERROR_AUTH_NETWORK_ERROR ” adding store in Citrix Workspace App version 20.x on IGEL OS 11.04
- How to Install IGEL OS via a Bootable USB Drive
- How to change the default IGEL UMS admin password?
- Receiving error: “Citrix Receiver cannot create a secure connection in this browser” when launching a secure connection from Firefox on IGEL OS
- Where to delete the certificates that cause ‘invalid certificate’ when trying to import an IGEL into UMS?
- What distro of Linux the IGEL kernel is based on?
- Error connecting to Citrix StoreFront “Error adding store: Http error”