Hi all, our customer has a problem to add an IGEL UD3-LX51 into the UMS, He gets the following error: Failed to send command data. Does anyone know how to solve this issue?
All Igels or just one? If one then try to factory reset. Push escape at boot and choose factory reset. Solves many strange things……
I know, already told him to reset the Igel, but it doesn’t help. He has now another one with another error: Servers Response message invalid
I just asked the customer if he has something changed on the Server.
Hi Jeffrey, this article may help:
Which UMS / Igel OS version are you using?
UMS: 6.03.130 / IGEL OS: 11.02.150 and 10.06.120
The options in the article above does not fix this problem.
Some Windows Windows Firewall / Antivirus in use?
Could the customer restart the IgelRMGuiServer service?
Windows Firewall is Off. You mean restart the (UMS) Server?
I more meant the Windows Service under services.msc
Unfortunately still the same Error.
Still seeing it as a network error. Are they other Igels on that network?
Yes there are en they are working well. But he only gets the error when adding igels into the UMS
What happens when resetting another device to factory defaults? Can you register this one?
No same problem
Sure that noone changed „something“ on Network side? 😄
or some SSL Inspection?
I will ask him again😀
The customer disabled/turned off his (Layer 7)P2P network and it works!! Now he can put the Igels into the UMS! Thanks anyway Sebastien & Henk-Jan 👍
Continue reading and comment on the thread ‘Error adding IGEL OS to UMS, receive “error: Failed to send command data”‘. Not a member? Join Here!
Learn more, search the IGEL Knowledge Base
Ask a question or comment on the above message thread?Join or log in to the IGEL Community to ask us anything and meet other IGEL customers, partners, and EUC enthusiasts.
Submit a question, or Join Today!
Popular Message Threads
- Receiving error: “Citrix Receiver cannot create a secure connection in this browser” when launching a secure connection from Firefox on IGEL OS
- How to Install IGEL OS via a Bootable USB Drive
- How to change the default IGEL UMS admin password?
- Where to delete the certificates that cause ‘invalid certificate’ when trying to import an IGEL into UMS?
- IGEL UMS Universal Update Error: “could not resolve host name”
- Citrix connection via Netscaler Error: “AM_ERROR_AUTH_NETWORK_ERROR” on IGEL OS
- IGEL UD3 (LX50) randomly get this error with Citrix: The X Request 130.1 caused error :”10: BadAccess ( attempt to access private resource denied) any ideas?