Error: “Failed to start major update. Please check tool for more information” trying to upgrade from IGEL OS 10 to 11


I am getting this issue when trying to upgrade from 10 to 11. OS10 updates work tho?

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Error: Failed to resolve host

Error: Failed to start major update. Please check tool for more information

Error: Couldn’t resolve host name.


From which version are you coming? 10.06.170 is the way to go, before doing the upgrade. Did you followed this tutorial? kb.igel.com/igelos-10.06.100/en/upgrading-igel-devices-from-igel-os-10-to-igel-os-11-23508569.html

Did you assigned the OS11 firmware to the folder where the endpoint is in?

What is the testing tool saying?

kb.igel.com/igelos-10.06.100/en/testing-the-upgrade-23508589.html


I will try from .170 let you know how that goes. I was trying from .130.

You are awesome!!! Dragging the update and applying it to the folder and updating from .170 worked! Thank you Thank you Thank you!

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