Error updating IGEL UD3-LX 41 Clients from to 5.12.100 with UMS – “Error: Data can not be downloaded”

hello everyone, i’m trying to update UD3-LX 41 Clients from to 5.12.100 with ums. i get “Error: Data can not be downloaded” (Original in German: Fehler: Daten können nicht heruntergeladen werden.) UMS-Version: 6.02.100

Learn more, read the entire thread inside the IGEL Community o Slack

Hello Matthias, can you try to open a browser session on the endpoint and access the path like configured on your universal Firmware update. Should looks like this:


I suspect:

a) a corrupt formware update (delete, empty recycle bin, redownload)

b) a firewall issue: Port 8443 should be opened on firewall (also incoming on UMS Server)

c) a name resolution issue, use IP instead

Hello, whe i open browser with path, i get: ssl_error_no_cypher_overlap….

i checked a), b), and c), but no luck.

Ok, then let me add

d) Cipher: add all inactive ciphers and retry. Then remove the unused ones

e) could be related to TLS versions, thanks to @member

UMS Server 5.08.100 does now provide TLSv1.2 only:

[Server, common]

Changed: Because of security reasons, the https connector of the UMS Server does now provide TLSv1.2 only.

so UDLXV4 Devices are not able to use HTTPS Resources on UMS Server anymore.

edit “C:Program Files (x86)IGELRemoteManagerrmguiserverconfserver.xml” Line 14


remove: …sslEnabledProtocols=”TLSv1.2″…

add: …sslEnabledProtocols=”TLSv1,TLSv1.1,TLSv1.2″…

Restart service IGELRMGUIServer

ok so e) helped me. after editing the xml, update worked perfect. Thanks a lot!

Continue reading and comment on the thread ‘Error updating IGEL UD3-LX 41 Clients from to 5.12.100 with UMS – “Error: Data can not be downloaded”‘.  Not a member? Join Here!

Learn more, search the IGEL Knowledge Base

Ask a question or comment on the above message thread?

Join or log in to the IGEL Community to ask us anything and meet other IGEL customers, partners, and EUC enthusiasts.

Submit a question, or Join Today!

Popular Message Threads

Categories & Tags: