Who knows this error It happens after a firmware upgrade. I think it’s a browser thing (Citrix in Appliance mode) but can’t find it and they cannot start a desktop after login to Storefront.
“Your organization’s configuration prevents downloads”
Which firmware version?
Are you using any proxy configurations?
No, straight on in Appliance mode to the storefront login
Strange thing but a factory reset solved the problem :thinking_face:
My bets are on _hide-local-filesystem_
If _Browser > [sessionname] >Window>hide-local-filesystem_
is checked, then the browser tries to prevent downloads. The Cirtrix session comes as file, I presume.
I checked that but that one was not checked (oke, strange line with both check 😁) . Strange enough a factory reset solved it. After this I gave it the same profile settings as before and the error was gone and I could log on to the Citrix workspace.
@member I also experienced this issue but only once so far. No change to my Firefox config, it just happened on a single device out of the blue. I also ended up doing a factory reset since I couldn’t find the root cause.
Still same problem here. We have a new Storefront server and Igel have te be moved to another profile but……then we have to factory reset all devices again. @member, does Igel has a solution for this?
Hi @member thought you might have seen this thread with a pretty handy workaround: igelcommunity.slack.com/archives/C8GP9JHQE/p1585436407063200
@member Forget my message; I asked the customer to uncheck the Hide local filesystem and he forgot to make a browser session because he was working in Appliance Mode. Hide Local filesystem did the trick for now
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