Firmware Upgrade, then IGEL UD2 gets stuck (Only NumLock, ScrollLock, CAPSLock blinking)


Firmware Upgrade, then IGEL UD2 gets stuck (Only NumLock, ScrollLock, CAPSLock blinking)

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Hi, when upgrading the firmware on a brandnew IGEL UD2 (actually tried several) – the upgrade goes throught, IGEL reboots – beeps one time and does not go on

It is then stuck in an unknown state (just the 3 LEDs on the keyboard blinking every 2-3seconds)


What firmware were you going from and to? And what method did you use to perform the upgrade? (UMS, USB, etc?)


In addition to Davids questions:

which UD2 Model number are you using?

Are you able to get into Bios (repeating press of del key after boot)

is something else (outside of Keyboard / mouse / display) connected to the endpoint? If yes, please remove the devices

did you tried another display and / or cable / keyboard?


upgrade is from 11.01.110 to .120

changed displayport and displayportcable

only usb-cablemouse connected and ethernet

no input possible after upgrading, stuck with 2sec LEDblinking (would be, keyboard also disconnected)


And I believe, you tried to update through UMS Universal Firmware Update, right?

Are we speaking about the new UD2 with Intel CPU, right?

I would say (if Bios neither Bootorder is selectable) that the device might be defective…

Do you have other UD2s or just this one?

Maybe a last (dumb) question: do you have several Igels? I mean I had this behavior when trying to use a Power supply that wasn‘t the right one (tried UD2 PSU on UD6 a.e.).


Hi, hanks for your inputs – it was the keyboard. normal HP keyboard, connected over USB. currently trying different ones, on different ports

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