Citrix Support is asking me to provide logs as described here support.citrix.com/article/CTX217629 . First step works and it generate file in /tmp. How do I get files of the IGEL OS? Second step – running Citrix utility fails. Anyone have experience with capturing and providing these logs to Citrix?
Hi Vojin, not sure if that tool concerns the following logging but it‘s worst a try:
With the Workspace app 2009 Citrix has revised its debug logging, so we have centralized the Citrix logging with firmware 11.04.200.
To activate Citrix logging only one parameter is necessary:
Starting with CWA 2009 Citrix uses the logging daemon ctxlogd, which can be set via the parameters ica.logging.setlog.
The new daemon displays information in the journal,
Nov 02 09:27:39 WYSE1 citrix-ctxlogd : Session starting for pid 11938.
Nov 02 09:27:39 WYSE1 citrix-ctxlogd: Session closing for pid 11938.
Nov 02 09:27:39 WYSE1 citrix-ctxlogd: Session starting for pid 11938.
Nov 02 09:27:39 WYSE1 citrix-ctxlogd: Process 11938 has named itself “citrix-storebrowse”.
But also creates a logfile (default: /var/log/ICAClient.log).
By default all log levels get the value Error from level all (ica.loggig.setlog.level.all). But it will be necessary to adjust the log levels individually to get the necessary information.
Thanks Sebastian! How do I download generated log file of from iGel?
Easiest way would to SSH the device or use a SFTP Client if you enabled SSH on the endpoint.
As an alternative via USB, a bit like here:
All endpoints are over ICG, so no direct SSH
Citrix support is asking for “CWAL LURdump logs”
and this results in error:
Same with 2012
found the way…..
move files to /var/log
download files for support using UMS console
PERFECT!!! Awesome Vojin👍🙏
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