How to clean mismatch between the IGEL Unit ID and the MAC address


Today i’m encountering a strange issue: we have converted and old pc to OS11; in the past this machine must have been registered to UMS using and additional Network card with a different mac address, since the Unit ID and the mac address are not the same. Now we have problems assigning a license because of this mismatch. However even doing a couple of factory reset the situation didn’t changed, even if now i’m using the correct network adapter (onboard). Should i clean something that i’m missing on the UMS?


Hi, if there’s a mismatch between the Unit ID and the MAC, this can be fixed by doing the following:

→ create a Local Terminal session (look under Accessories)

→ run the command get_unit_id -i -f

→ restart the device

It would also be a good idea to reset this device to factory defaults to make sure you have got a clean device

(after having run this command)


It worked like a charm! I’ve also performed a factory reset to be sure, and everything seems to be ok now. Thanks!

Continue reading and comment on the thread ‘How to clean mismatch between the IGEL Unit ID and the MAC address’.  Not a member? Join Here!

Learn more, search the IGEL Knowledge Base



Ask a question or comment on the above messasge thread?

Join or log in to the IGEL Community to ask us anything and meet other IGEL customers, partners, and EUC enthusiasts.

Submit a question, or Join Today!


Popular Message Threads


Categories & Tags: