Can anyone point me to instructions on how to create a SHA256 self signed cert to replace the UMS SHA1 cert? Running 5.09.110 . On a related note – what’s the secret to creating a support account? I’ve tried both work and personal accounts and never get any kind of email confirmation – Danke

Did you already had a look on this article? kb.igel.com/endpointmgmt-5.09/en/certificate-management-4252980.html
The creation process itself is mostly done by openssl:
Regarding your Ticket: can you send me your contact informations (Mails, Company, Name, etc.) as PM? I will try to find out where it stucks.
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