UMS 6.10.140
ICG 2.05.110
IGEL OS 11.08.230.01
Some ICG connected devices appear in UMS as offline even though some of those are actually in use. Where can I start investigating in an effort to improve this situation?
I would collect the logs and open a ticket with IGEL support.
igel-community.github.io/IGEL-Docs-v02/Docs/HOWTO-Collect-Hardware-Information-for-Device/
I would also check if updating to Universal Management Suite and icg 12 helps, we integrated a lot of bugfixes in both products since then.
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