How to redirect USB-Scanner devices from IGEL OS to Citrix XenDesktop?


Does anyone have experiences on redirect USB-Scanner devices from IGEL 10.06.130 to Citrix XenDesktop (19.12) ? I’ve found some configurations under USB-rules but I don’t know how to enable them, that the device could be redirected to the Citrix session.

Learn more, read the entire thread inside the IGEL Community o Slack

We are using IGEL OS 10.06.130, Citrix XenDesktop 19.12 LTSR with a Windows 10 VDI.

IGEL showes the device under “USB Devices” but in Citrix there is no device showen.

The Citrix Policies for TWAIN and USB-Devices are enabled correctly.

A nice weekend in advance ;-)


Hello @member, you would most likely need to get the devices VID/PID and configure those in the profile to redirect them properly.

You can get the VID/PID from the IGEL device manager window, or by plugging the device into a Windows device and using the Windows device manager to look at hardware ID’s


If Christophers suggestion doesn‘t work, you might also have a look on that addon:

kb.igel.com/igelos-11.03.100/en/fabulatech-scanner-redirection-24385923.html kb.igel.com/igelos-11.03.100/en/fabulatech-scanner-redirection-24385923.html

The client is integrated in our Firmware bit the server engine needs to get licensed at Fabulatech.


Thank you for responding. I will give a try next days and give a feedback.

I’ve found VID and PID in the IGEL client sysinfo (picture2) and added to the accesscontrol of the client (picture1). Is this correct ? I don’t know what to enter to UUID ?

-> sorry only german client os <-


UUID isn’t needed, Vendor / Product ID is enough. But don’t forget that the “USB Zugriffskontrolle” is only meant as a Security Feature, you will need the USB Redirection:

kb.igel.com/igelos-11.03.100/en/how-to-configure-citrix-native-usb-redirection-24384652.html


Now I’ve configured Citrix Native Redirection with no success 😞

Is this the right place – as described in the article ?


Yes, but Scanners are tough! you might also have a look on that addon:

kb.igel.com/igelos-11.03.100/en/fabulatech-scanner-redirection-24385923.html kb.igel.com/igelos-11.03.100/en/fabulatech-scanner-redirection-24385923.html

The client is integrated in our Firmware bit the server engine needs to get licensed at Fabulatech.


Found the issue – it was a not applied Citrix Policy to allow USB direction. Now it works fine – thank you.


Great! Happy to help!!


That was going to be my next question. Glad you got it working @member

Continue reading and comment on the thread ‘How to redirect USB-Scanner devices from IGEL OS to Citrix XenDesktop?’.  Not a member? Join Here!

Learn more, search the IGEL Knowledge Base



Ask a question or comment on the above message thread?

Join or log in to the IGEL Community to ask us anything and meet other IGEL customers, partners, and EUC enthusiasts.

Submit a question, or Join Today!


Popular Message Threads


Categories & Tags: