Hello – We are having issues setting up our ICG. Our UMS is in the Azure cloud, the ICG is a separate VM in Azure. We followed this installation guide using the ICG Remote Installer through the UMS.
kb.igel.com/igelicg-2.02/en/creating-a-certificate-using-the-ums-31601051.html
kb.igel.com/igelicg-2.02/en/installing-the-igel-cloud-gateway-31601074.html
Everything appeared to work as indicated finishing with the “IGEL Cloud Gateway has been successfully installed.” message displayed. Shortly after, an error message appeared:
_Could not connect to secure gateway._
_I/O error on GET request for “https://a.b.c.d:8443/usg/first-authentication-ums”. Connect to a.b.c.d:8443 failed: Connection timed out._
The ICG does not show in the UMS Administration->IGEL Cloud Gateway.
It may be we have to open the IGEL management ports (checking now). Do I need to go through the installation again to straighten out the UMS? Any insights would be most welcome.
UMS -> ICG TCP 8443 available?
correct time on both?
now the ports are open…checking the time sync…
time is in sync on both
would love a UMS check the ICG again command!
kb.igel.com/igelicg-2.02/files/en/31601163/31601164/1/1530202613626/12185.png kb.igel.com/igelicg-2.02/files/en/31601163/31601164/1/1530202613626/12185.png top right corner the circle icon should do that
how do i get to that panel?
on the UMS?
UMS Administration > UMS Network > Igel Cloud Gateway
Copied that from kb.igel.com/igelicg-2.02/en/connecting-the-ums-to-the-icg-31601163.html kb.igel.com/igelicg-2.02/en/connecting-the-ums-to-the-icg-31601163.html
ah…tried it: same connection time out…
I would try to remove and reconnect that icg in the ums next, but maybe someone else has a better approach
do i need to uninstall on the ICG Linux machine or just go through the UMS installation steps again?
I suggest you wait for a maybe more precise answer from other people here, even if you might wait until the new week for it. I hope you have the time.
it’s tempting to wait as it’s friday evening here…also, tempted to just do a clean uninstall/re-install…ummm…appreciate your help – have a good weekend!
UMS & ICG appear to be connecting & talking with each other (double checked & (re)opened ports 8443,3001,30005 on ICG instance…👍
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