IGEL ICG error “Error adding store:AM_ERROR_AUTH_NETWORK_ERROR[65275]”


Im getting this error from the outside in thru the gateway…help.

“Warning: [AppStore] Could not connect to the Citrix server.”

“Error adding

store:AM_ERROR_AUTH_NETWORK_ERROR[65275]”


Here is a thread that seems to be similar to your issue:

igelcommunity.slack.com/archives/C8GP9JHQE/p1583402507289400 igelcommunity.slack.com/archives/C8GP9JHQE/p1583402507289400


Hello @member, this error indicates that the IGEL does not have all the certificates required to connect to Citrix.

Have you deployed all Root and Intermediate certificates to your IGEL device related to Citrix/Netscaler?

IGEL KB – kb.igel.com/igelos-10.05.800/en/deploying-certificates-via-ums-23506862.html Deploying Certificates with UMS


I’ll double check..


How about the issuing CA? That appears to be the root. Also you might actually want to check that the cert made it to the endpoint in /wfs/ca-certs

I noticed your device was ICG and we’ve been having difficulties with getting files from UMS > ICG > device, including certs!


Yep, Nick is right, there may be an intermediate certificate for a server that sits between the root CA and the Citrix server (Netscaler or Storefront)

You will also want to make sure that the certificate is in Base64 ASCII format. Y ou should be able to open certs in this format with Notepad or equivalent program and see

“——-BEGIN CERTIFICATE——“


Fixed it guys!! With Tadds help from xentegra. We changed the auth type.


Odd, you shouldn’t have to do that

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