IGEL OS / Citrix Webcam redirection Resources

Hello everyone, here some information about the Citrix Webcam redirection.

Learn more, read the entire thread inside the IGEL Community o Slack

Server Policies

HDX webcam video compression requires that the following policy settings be enabled (all are enabled by default).

• Multimedia conferencing

• Windows Media Redirection

IGEL OS Settings

With these settings I assume an unchanged system.

Please activate the parameter for HDX RealTime Webcam redirection: Sessions > Citrix > Citrix Global > HDX Multimedia


• Webcam redirection works with and without RTME.

• Webcam redirection works for 32-bit applications. For example, Skype, GoToMeeting. Use a 32-bit browser to verify webcam redirection online. For example, www.webcamtests.com www.webcamtests.com

• Webcam usage is exclusive to applications. For example, when Skype is running with a webcam and you launch GoToMeeting, exit Skype to use the webcam with GoToMeeting.

Supported video conferencing applications

• Adobe Connect

• Cisco Webex and Webex for Teams

• GoToMeeting

• Google Hangouts and Hangouts Meet

• IBM Sametime

• Microsoft Skype for Business 2015

• Microsoft Lync 2010 and 2013

• Microsoft Skype 7 or higher

• Media Foundation-based video applications on Windows 8.x or higher and Windows Server 2012 R2 and higher

USB Redirection

If USB redirection is enabled, please create a rule that forbids the forwarding of the webcam via USB redirection.




Is the webcam available locally?

> kb.igel.com/igellinux/en/webcam-information-2275383.html

Is it a 32bit application?

> support.citrix.com/article/CTX223199

> Install a 32Bit Firefox and check the redirection.

Does webcam audio work but no video?

> Here it can help to increase the graphics memory in the Bios to 512MB.

Wow thanks for the detailled infos! Do you have any idea why I’m getting this error? I tested with webcamtests (chrome x86) and teams (x86) there are no other apps opened. On the server side I am using latest citrix version with server 2019 – checked also the privacy permissions, cam is set to enabled… ?

Did you ever resolve this? I see the same thing trying to get HDX webcams to work and with LTSR1912 and Server 2019.

Discovered I had 64-bit install of Chrome that nobody had picked up on. 32-bit now passes through the webcam.

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