Hello everyone, here some information about the Citrix Webcam redirection.
Server Policies
HDX webcam video compression requires that the following policy settings be enabled (all are enabled by default).
• Multimedia conferencing
• Windows Media Redirection
IGEL OS Settings
With these settings I assume an unchanged system.
Please activate the parameter for HDX RealTime Webcam redirection: Sessions > Citrix > Citrix Global > HDX Multimedia
Dependencies
• Webcam redirection works with and without RTME.
• Webcam redirection works for 32-bit applications. For example, Skype, GoToMeeting. Use a 32-bit browser to verify webcam redirection online. For example, www.webcamtests.com www.webcamtests.com
• Webcam usage is exclusive to applications. For example, when Skype is running with a webcam and you launch GoToMeeting, exit Skype to use the webcam with GoToMeeting.
Supported video conferencing applications
• Adobe Connect
• Cisco Webex and Webex for Teams
• GoToMeeting
• Google Hangouts and Hangouts Meet
• IBM Sametime
• Microsoft Skype for Business 2015
• Microsoft Lync 2010 and 2013
• Microsoft Skype 7 or higher
• Media Foundation-based video applications on Windows 8.x or higher and Windows Server 2012 R2 and higher
USB Redirection
If USB redirection is enabled, please create a rule that forbids the forwarding of the webcam via USB redirection.
docs.citrix.com/en-us/citrix-virtual-apps-desktops/multimedia/webcam-compression.html
docs.citrix.com/en-us/citrix-workspace-app-for-linux/configure-xenapp.html#webcams
Troubleshooting
Is the webcam available locally?
> kb.igel.com/igellinux/en/webcam-information-2275383.html
Is it a 32bit application?
> support.citrix.com/article/CTX223199
> Install a 32Bit Firefox and check the redirection.
Does webcam audio work but no video?
> Here it can help to increase the graphics memory in the Bios to 512MB.
Wow thanks for the detailled infos! Do you have any idea why I’m getting this error? I tested with webcamtests (chrome x86) and teams (x86) there are no other apps opened. On the server side I am using latest citrix version with server 2019 – checked also the privacy permissions, cam is set to enabled… ?
Did you ever resolve this? I see the same thing trying to get HDX webcams to work and with LTSR1912 and Server 2019.
Discovered I had 64-bit install of Chrome that nobody had picked up on. 32-bit now passes through the webcam.
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