I have a few devices which are shown as offline in UMS while they are actually online and can be reached from UMS (Send Message, Reboot). In the information tool there’s a green ✔️ for UMS server. The device is on the same network as the UMS, so no firewall is active. What can cause this?
If you ping the devices from UMS, which network latency (ping response time) do you get?
Like 2ms.
Now I rebooted it and it’s online. But I have some machines that are nearly never shown as online.
UDP 30005 from UMS to endpoint not filtered by an AV, Switch DoS or Software Firewall?
No, I don’t think so. I was happy to have a device right on front of me on my desk so I can do some experimentation. 😉 But now it’s online… And the other devices are in use. 🙂
Continue reading and comment on the thread ‘IGEL OS devices shown as offline in UMS while they are actually online?’. Not a member? Join Here!
Learn more, search the IGEL Knowledge Base
Ask a question or comment on the above message thread?
Join or log in to the IGEL Community to ask us anything and meet other IGEL customers, partners, and EUC enthusiasts.Submit a question, or Join Today!
Popular Message Threads
- Error “AM_ERROR_AUTH_NETWORK_ERROR [65275]” adding store in Citrix Workspace App version 20.x on IGEL OS 11.04
- How to Install IGEL OS via a Bootable USB Drive
- Receiving error: “Citrix Receiver cannot create a secure connection in this browser” when launching a secure connection from Firefox on IGEL OS
- How to change the default IGEL UMS admin password?
- Where to delete the certificates that cause ‘invalid certificate’ when trying to import an IGEL into UMS?
- Error connecting to Citrix StoreFront “Error adding store: Http error[302]”
- IGEL UMS Universal Update Error: “could not resolve host name”