I have a few devices which are shown as offline in UMS while they are actually online and can be reached from UMS (Send Message, Reboot). In the information tool there’s a green ✔️ for UMS server. The device is on the same network as the UMS, so no firewall is active. What can cause this?
![Learn more, read the entire thread inside the IGEL Community o Slack](https://b2259482.smushcdn.com/2259482/wp-content/uploads/2021/04/for-more-info-join.png?lossy=1&strip=1&webp=1)
If you ping the devices from UMS, which network latency (ping response time) do you get?
Like 2ms.
Now I rebooted it and it’s online. But I have some machines that are nearly never shown as online.
UDP 30005 from UMS to endpoint not filtered by an AV, Switch DoS or Software Firewall?
No, I don’t think so. I was happy to have a device right on front of me on my desk so I can do some experimentation. 😉 But now it’s online… And the other devices are in use. 🙂
Continue reading and comment on the thread ‘IGEL OS devices shown as offline in UMS while they are actually online?’. Not a member? Join Here!
Learn more, search the IGEL Knowledge Base
Ask a question or comment on the above message thread?
Join or log in to the IGEL Community to ask us anything and meet other IGEL customers, partners, and EUC enthusiasts.Submit a question, or Join Today!