Good morning Community members, I got a question about imprivata appliance mode. We are using igel os 11.04.240 with a cardreader Omnikey 5021CL but we got a strange issue that when we use the badge to tap sometimes it wont work. Mostly of the time the tapping out off the session wont work. We use a Azure Windows 10 desktop. Would be great if someone else has encoutered this problem so we can fix it. Greetings Dieter👍
Good morning Dieter, are you using Native USB Redirection? If yes, could you try to disable it and try it again?
kb.igel.com/igelos-11.05/en/native-usb-redirection-42010808.html kb.igel.com/igelos-11.05/en/native-usb-redirection-42010808.html
Hi Sebastien, no we are not using that because of the enterference with teams optimalization 🙂. I got a firmware 11.04.270 also with the same problems so i quess it is a imprivata settings. Is there a option to use omnikey workbench on Igel os?
Ok, perfect! Did it worked in earlier versions reliably?
Well i didn’t used it yet on 11.03.580 and 11.04.200. We just started with Igel. So i cant say if it did work reliably before 🙂 probably not.
I must admit, I’m not an Imrpivata Pro, but let me ask another question: the Tap In / Tap Off card is only used for the Login / logoff process? Which kind of card is it?
Yes it is and i dunno its a white card hahaha 🙂
Oh, if is a white card, it cannot work, I would take the blue one 😉
Kidding by side, I’m a bit out ideas, I don’t expect a big change but could you try an update to 11.05.100?
Ok thanks for your help. Very kind of you. Ill keep on testing with imprivata policies 🙂
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