Microsoft Teams can listen to voice but I cannot send voice via micphone on IGEL OS


after joining Teams meeting. I can listen to voice but I cannot send voice via micphone.

What parameter do I need to configure?


Firmware used?

Webcam / Mic used?

How did you configure the HDX Multimedia part in Citrix Global?


Yes. I can have Teams meeting normally on Wyse cline. but Igel not.


That may be, but the config is different for sure and the Wyse client don’t have the optimization, right?

to answer your questions I need some more information 🙂


What information do you need? I can provide to you.


Firmware used?

Webcam / Mic used?

How did you configure the HDX Multimedia part in Citrix Global?


Firmware version is 10.06. I didn’t find Webcan/Mic


OS10 is different as there is no optimization for MS Teams.

But you have to configure as in the first picture and be sure the USB redirection is not active for the Webcam / Mics used (second picture).

Which Citrix version are you running? Or Horizon? Or RDP?


Thanks. we are using Citrix 1912


Honestly, your best bet is to upgrade to OS 11.04 and utilize the MS Teams optimization built into the new workspace app @member. It seems to work a lot better than any of the older solutions


I configured the HDX in UMS according to your picture. tut it still doesn’t work.


You’re not on OS11, it won’t work


If I want to use mic, must be O11?


Of course not. Do you see the mic and is the test of it working when opening the sound preferences locally on the IGEL Desktop?


Honestly you will have much better luck with OS 11.04 when using Teams. It _may_ work on OS 10, but the experience for Teams over standard Citrix HDX has never been great.

Continue reading and comment on the thread ‘Microsoft Teams can listen to voice but I cannot send voice via micphone on IGEL OS’.  Not a member? Join Here!

Learn more, search the IGEL Knowledge Base



Ask a question or comment on the above messasge thread?

Join or log in to the IGEL Community to ask us anything and meet other IGEL customers, partners, and EUC enthusiasts.

Submit a question, or Join Today!


Popular Message Threads


Categories & Tags: