Mouse coursor appears two times


Has anyone come across issues with two mouse pointers appearing on IGEL OS 11 devices (UD2) with dual monitors? We are seeing this across several devices but only our dual screen workstations. Device in the screenshot is OS 11.08.110 and we are seeing the same issue after an update to 11.08.200.

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Yes. I ignore it successfully since 2 years.


Do you use Imprivata by chance? We are seeing some users kicked out of their Horizon VDI session for inactivity and I’m concerned it may be related.


yea try this


Thanks @member, enabling sw_cursor did the trick.


@member your users are more forgiving than mine 😅

@member what version were you at prior to 11.08.110? Were you at <11.04?


I had a mix of UD2 devices running 11.05.133 and 10.05.830.

I had no reports of the issue on 11.05.133 but it is certainly possible it was never reported.


This should also be resolved by updating to a later version.


No. I see this with 11.07.x too. And imho 11.08.x also

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