My new onboareded IGEL OS is not showing up in UMS.

Hi #igel-cloud-gateway,

I am new to IGEL and its components.

Learn more, read the entire thread inside the IGEL Community o Slack

I have setup UMS and try to register my igel os 11(through ICG).

I have followed below steps:

• I bootup my igel os 11.

• Browse to ICG Agent. then entered the details (Ip_address:443).

• On asking for First authentication Key, I provided the same fro UMS(device count increases from 0 to 1).

BUT, I cannot see the my IGEL os 11 device under “devices” in UMS.

Can anyone help me if I am doing something wrong?

What do you see in the logs?

Here is a snip from syslog and licenses.

Log says

• Failed to receive response for usg_postconnect

Certificates all correct?

Simple as refreshing UMS?

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