Our keyboards have been sporadically not working on IGEL UD3s LX and Citrix Receiver

Our keyboards have been sporadically not working on UD3s LX and Citrix Receiver 13.4.2 and 13.5 when configured with a browser session via an anonymous storefront site. The keyboard just stops responding mid session. Is this an IGEL or Citrix issue?

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I seem to remember a bug in one of the receiver versions that stopped the keyboard from working….. It hit us also, and a rollback of receiver fixed it.

@member I’m pretty sure that was 13.5 which is why I thought I’d be good when I rolled back to 13.4.2 earlier this week

I see 13.7 in your future!

yes – there is a bug in 13.5 which results in a not working keyboards…

and @member I wouldn’t use 13.7 – massive performance degration

until now (from my point of view) 13.9.1 is the best choice

@member 13.9.1 is not available for Igel OS 5.x as far as I know.

@member yes – i have also seen no fw 5.x with receiver 13.9 – but discussion was about fw 10.x 🙂


we moved those two labs to LX and Citrix Receiver 13.9.1 – hopefully that resolves the issue

No issues since moving to 13.9.1 so far

good to hear – same for us – just waiting for a public version to update all clients

Jake I did a search for anonymous login and found this, just out of curiosity is kiosk mode with anonymous storefront the only way to do XenApp anonymous logons with iGEL? I know we can do autologon with named accounts but was wondering.

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