Hi all, I’m facing problems with sending key combinations via shadowing to our custom software that is running on VMs that our thin clients are connecting to via RDP on OS10. Our software has functions for key combinations (for example ctrl+shift+f2 and ctrl+shift+f8). On our old thin clients (OS4 and OS5) it works just fine but our new OS10 thin clients seem to catch those key combinations or otherwise don’t want to send them through. Is there something special that needs to be configured in the profiles for OS10 thin clients that is different from OS4/OS5 thin clients?
Hi Jean Noel, not sure if it fits in your issue, but System=>Registry=>network.vncserver.skip_lockkeys is enabled by default, you could try to disable it.
Hi Sebastian, thank you for your response. I’ve tried it out but unfortunately it didn’t help. Any other suggestions?
We are using x11vnc as far as I remember, I‘m on a business trip but if you have time and check a few parameters on google, I could try to get it working
Did you also tried another VNC Client (like Realvnc a.e.) does it work there maybe if you have a look on the viewer settings.
I’ve just tried out several VNC clients outside of the Igel UMS (UltraVNC, TightVNC and RealVNC). They all show the same behaviour as the VNC client inside of the UMS that is used for shadowing. At least I now know that it has nothing to do with the VNC client. I hope that you can find the parameter that needs to be set, I’m running out of ideas.
I‘m on a business trip, but I believe that we should get is solved. Can you open a terminal on a working client (where shortcuts work), login as root and issue
ps aux | grep x11vnc
and send me the output?
root@XXX:/# ps aux | grep x11vnc
root 14644 0.0 0.0 7116 568 pts/0 S+ 12:31 0:00 grep x11vnc
root@XXX:/# ps aux | grep vnc
root 3171 0.0 0.2 4124 1824 ? Ss maalis21 0:00 /usr/bin/vnc_ssl_connector -s 127.0.0.1 -p 5905 -y 5900
root 3190 0.0 0.0 2020 280 ? S maalis21 0:00 /usr/bin/vncguistarter :0
root 3193 0.0 1.1 48680 10072 ? Sl maalis21 15:17 /usr/bin/vncgui –display :0
Didn’t find anything for x11vnc so I’ve tried to look for vnc
Me and a colleague did a thorough investigation on both an old thin client and a new one: We’ve found out that both are running the same version of x11vnc
x11vnc: 0.9.13 lastmod: 2011-08-10
Thanks! Could you also share the exact firmware versions you are testing with and a short comment like works / works not
And a last one: are you using somewhere securevnc and somewhere not?
Firmware: 5.07.100.01 works
Firmware: 10.05.100.01 doesn’t work
Interestingly enough now that you mention it, on the new ones securevnc didn’t work so we turned it off, on the old ones it should still be turned on
your ps aux command told me that but I preferred to ask… Ok, it shouldn‘t really matter IMHO, but please do me a favor:
Reset a device with OS10 to factory defaults
Don‘t register it with your UMS
Set the VNC Connection („unsecure“ please) locally in Igel Setup
Retry to connect by using a standalone VNC client (that should guarantee the key redirection, has to be configured sometimes)
It doesn‘t have to be the solution but would put me in a direction or another😄
ADD INFO: and set the right Keyboard layout locally
Alright, thanks a bunch so far, I will try that out. Might take some time because the thin clients we’re working with are in Finland and I am in Germany. But we have our lab setup which I just need to clean up 😅. Will write again as soon as I’ve tried it out.
Continue reading and comment on the thread ‘Problem sending key combinations via shadowing to our custom software on IGEL OS’. Not a member? Join Here!
Learn more, search the IGEL Knowledge Base
Ask a question or comment on the above message thread?Join or log in to the IGEL Community to ask us anything and meet other IGEL customers, partners, and EUC enthusiasts.
Submit a question, or Join Today!
Popular Message Threads
- Error “AM_ERROR_AUTH_NETWORK_ERROR ” adding store in Citrix Workspace App version 20.x on IGEL OS 11.04
- How to Install IGEL OS via a Bootable USB Drive
- How to change the default IGEL UMS admin password?
- Receiving error: “Citrix Receiver cannot create a secure connection in this browser” when launching a secure connection from Firefox on IGEL OS
- What distro of Linux the IGEL kernel is based on?
- IGEL UD3 (LX50) randomly get this error with Citrix: The X Request 130.1 caused error :”10: BadAccess ( attempt to access private resource denied) any ideas?
- Where to delete the certificates that cause ‘invalid certificate’ when trying to import an IGEL into UMS?