Problems adding IGEL OS devices to a brand new UMS installed on Server 2019 – Error adding store:AM_ERROR_AUTH_NETWORK[65275]

Hey Guys, having an issue when adding devices to a brand new UMS installed on Server 2019. Any info about this error? Windows FW is turned off, no drops on hw fw..

Learn more, read the entire thread inside the IGEL Community o Slack

Any kind of Antivirus in use?

nope not really. Defender..

Which UMS Version?

latest 6.04.120

We had a temporary UMS server based on Server 2016, here I can add the devices without an issue.

Devices are new UD3 out of box

Is the error shown in your Screenshot pointing to a Device or the server itself?

the server itself

For better reading: Server returned HTTP response code: 403 for URL: [UMS-IP]:8443/servlet/TCCommands

Cumulative 2020-05 OS Update is applied..

` Server returned HTTP response code: 403 for URL: [UMS-IP]:8443/servlet/TCCommands`

`at www.protocol.http.HttpURLConnection.getInputStream0(`

`at www.protocol.http.HttpURLConnection.getInputStream(`

`at www.protocol.https.HttpsURLConnectionImpl.getInputStream(`

`at de.igel.rm.serverconnection.ServerConnection.doPostInBody(`

`at de.igel.rm.serverconnection.ServerConnection.doPostInBody(`

`at de.igel.rm.serverconnection.ServerConnection.executeRegister(`

`at de.igel.rm.serverconnection.Console2TcCommandService.executeRegister(`



Ok, strange… I would go that route:

1) check: c:Program filesIgelRemotemanagerinstall.log ors %ProgramDir%IGELRemoteManagerrmguiserverlogs

for some more comprehensive error

2) check the Windows Event viewer

3 reinstall the UMS, by using the same Exe

hmm, lead to `2020-06-18T15:59:03,101 ERROR [https-jsse-nio-8443-exec-2] [/]: TCCommands: insufficient_access_rights`

Already did an update from 6.4.100 to 6.4.120, that should be a reinstall?

same error after reinstall 6.4.120

Opened a ticket.. lets see whats coming out

Thank you for your quick resonse

You are welcome! Will try to reproduce your issue too. Is your Server 2019 holding other roles / software than being Igel UMS?

hi @member

I would enable the firewall, open TCP 8443 and 30001 incoming and make sure no other tomcat is installed..

The windows firewall can cause strange occurrences when turned off..

thanks @member I ́ll try that.

same behaviour also with firewall turned on and ports opened. Error comes immediatley after I click “Add” – seems its not even trying to communicate.

If you, from the tc use Firefox to go to umsserver:8443/ums_filetransfer umsserver:8443/ums_filetransfer

What are the result!

403 equals denied. BTW, I’m using 2019 server for all my lab UMS, so I can validate that those works.

Hrrmm, also validate that the client can resolve “umsserver” to the correct IP


Just a long shot, is there another Apache Tomcat service running on that server?

Or any other process using port 8443?

In the UMS Administrator, that’s a separate application, you can change the communication ports.

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