Hey Guys, having an issue when adding devices to a brand new UMS installed on Server 2019. Any info about this error? Windows FW is turned off, no drops on hw fw..
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Any kind of Antivirus in use?
nope not really. Defender..
Which UMS Version?
latest 6.04.120
We had a temporary UMS server based on Server 2016, here I can add the devices without an issue.
Devices are new UD3 out of box
Is the error shown in your Screenshot pointing to a Device or the server itself?
the server itself
For better reading: Server returned HTTP response code: 403 for URL: [UMS-IP]:8443/servlet/TCCommands
Cumulative 2020-05 OS Update is applied..
`http://java.io java.io.IOException: Server returned HTTP response code: 403 for URL: [UMS-IP]:8443/servlet/TCCommands`
`at sun.net sun.net.www.protocol.http.HttpURLConnection.getInputStream0 www.protocol.http.HttpURLConnection.getInputStream0(HttpURLConnection.java:1900)`
`at sun.net sun.net.www.protocol.http.HttpURLConnection.getInputStream www.protocol.http.HttpURLConnection.getInputStream(HttpURLConnection.java:1498)`
`at sun.net sun.net.www.protocol.https.HttpsURLConnectionImpl.getInputStream www.protocol.https.HttpsURLConnectionImpl.getInputStream(HttpsURLConnectionImpl.java:268)`
`at de.igel.rm.serverconnection.ServerConnection.doPostInBody(ServerConnection.java:5752)`
`at de.igel.rm.serverconnection.ServerConnection.doPostInBody(ServerConnection.java:5728)`
`at de.igel.rm.serverconnection.ServerConnection.executeRegister(ServerConnection.java:707)`
`at de.igel.rm.serverconnection.Console2TcCommandService.executeRegister(Console2TcCommandService.java:140)`
`at de.igel.rm.gui.RegisterScannedTCsThread.work(RegisterScannedTCsThread.java:46)`
`at de.igel.gui.threads.WorkerThread.run(WorkerThread.java:53)`
Ok, strange… I would go that route:
1) check: c:Program filesIgelRemotemanagerinstall.log ors %ProgramDir%IGELRemoteManagerrmguiserverlogs
for some more comprehensive error
2) check the Windows Event viewer
3 reinstall the UMS, by using the same Exe
hmm, lead to `2020-06-18T15:59:03,101 ERROR [https-jsse-nio-8443-exec-2] [/]: TCCommands: insufficient_access_rights`
Already did an update from 6.4.100 to 6.4.120, that should be a reinstall?
same error after reinstall 6.4.120
Opened a ticket.. lets see whats coming out
Thank you for your quick resonse
You are welcome! Will try to reproduce your issue too. Is your Server 2019 holding other roles / software than being Igel UMS?
hi @member
I would enable the firewall, open TCP 8443 and 30001 incoming and make sure no other tomcat is installed..
The windows firewall can cause strange occurrences when turned off..
thanks @member I ́ll try that.
same behaviour also with firewall turned on and ports opened. Error comes immediatley after I click “Add” – seems its not even trying to communicate.
If you, from the tc use Firefox to go to umsserver:8443/ums_filetransfer umsserver:8443/ums_filetransfer
What are the result!
403 equals denied. BTW, I’m using 2019 server for all my lab UMS, so I can validate that those works.
Hrrmm, also validate that the client can resolve “umsserver” to the correct IP
Hi,
Just a long shot, is there another Apache Tomcat service running on that server?
Or any other process using port 8443?
In the UMS Administrator, that’s a separate application, you can change the communication ports.
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