Receiving no input from the microphone using Cisco WebEx on IGEL OS


Hello IGEL community, running into an with the mic on a USB webcam. Using a UD Pocket with OS 11.01 and a UD3 with LX 10. I have setup the USB redirection and enabled the HDX RealTime webcam redirection. I can see the video feed fine, but no input from the mic. Am I missing a setting possibly?


Hello Robert, beside the fact that we would recommend to update to latest firmware 1104.240, how are you testing the Webcam / Mic?

Are you using a specific Unified Communication solution?


Hi Sebastien, we are using Cisco WebEx Meetings. We currently have a mix of IGEL OS versions in the field, ranging from 10.x up. I am currently using a Dell Optiplx 3020 mini with a UD Pocket plugged in and log into our Citrix environment. From there I access Cisco WebEx from a browser with both mic and camera access allowed. The webcam has a built in mic on it and I get the video fine, but the mic will not pick up any sounds.


May I ask if you could update to 11.04.240 in that case? There you could the builtin Webex Optimisation:

help.webex.com/en-us/nfjsqzbb/Cisco-Webex-Meetings-Virtual-Desktop-Software help.webex.com/en-us/nfjsqzbb/Cisco-Webex-Meetings-Virtual-Desktop-Software

kb.igel.com/igelos-11.04/en/cisco-32870914.html kb.igel.com/igelos-11.04/en/cisco-32870914.html


Sure, I’ll give that a try and let you know the results.

Hi Sebastien, I upgraded the test device I was using to 11.04.240 and still had the same issue.


I’m re-reading it… Are you able to test with a full blown Webex Client inside Citrix? Is this setting set on TS Side:

www.cisco.com/c/en/us/td/docs/collaboration/webex_vdi/admin/webex_b_admin-cisco-wmvdi-40-8/webex_m_wvdi-software-installation.html


No, unfortunately the full version of WebEx is not available within our Citrix environment.

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