Hello, Shadowing in the IGEL UMS Web App OS12 (same in UMS) is not possible.
There is no option to enter the passsword.
UMS and Clients are in the same VLANs as OS11 UMS (with no problems)
Here is note for setup
Remote access permission is enabled
Remote access permission is enabled
Can you try to toggle on / off for password … Then try to reset password?
already done
Have you tried to click on “Kennwort ändern” button before entering a password? Then there will come a second field:
In OS12 there is a check “Secure Shadowing” that i have not activated.
The problem remains – no mirroring possible
Tested with the following UMS variants:
setup-igel-ums-windows_12.01.110.exe
Windows Server 2022
setup-igel-ums-linux_12.01.110.bin
Ubuntu 22.04 LTS Server
onboarding with Auth-Key
It’s definitly a problem with OS12.
OS11 device in UMS12 “mirrors” as expected.
Are you shadowing your OS12 device from Web UMS?
Web UMS and UMS/RDP
Any error message when trying to shadow from Web UMS?
“Das Spiegeln wurde beendet.”
…uni-stuttgart.de:8443/webapp/#/device-shadow/shadow/724 uni-stuttgart.de:8443/webapp/#/device-shadow/shadow/724
hummm… You got me…
All my things to do looks like you have done:
• NTP time service is running on all devices
• The UMS Web Cert has the FQDN, names, and IPs
• Password was changed (password entered twice in setup and confirmed) for shadow
I would open a ticket with IGEL support to follow up.
Ok so, once the password configured and the secure mode disable, it works with a local VNC Viewer connecting to the client with the correct password, but the embedded web page shows disconnected right away.
Here is a summary of all the pieces that need to be reviewed / confirmed.
kb.igel.com/endpointmgmt-12.01/en/secure-shadowing-vnc-with-ssl-tls-77864841.html
We have the same error.
Certificates are fine, NTP also.
@member did you already opened a ticket?
If yes maybe you can let me know the number, so I can place a reference.
Hi Mathias,
I opened a case – CS0040994 – at 09.05.23.
Up to now only one response with prefab text blocks.
Thanks, created a new case and added yours as reference. Hopefully it will get fixed soon.
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