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IGEL OS, UMS, ICG, UD Pocket Thin Client Support Archives

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Amazon Troubleshooting and Support Articles in the IGEL Community

September 21, 2023 IGEL Community Archives

How to upgrade and migrate a UMS?

Hi Team, Currently we have one UMS server(version 1.10.120) in production and running on Window server 2012r2 , now we built new windows server 2022 in anther datacenter and installed

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August 29, 2023 IGEL Community Archives

Can we downgrade a OS12 UD Pocket to OS11?

Apologies if this has been discussed already, but I can’t seem to find anything through search or online anywhere. I ordered some new Igel UD Pocket 2 drives from CDW

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June 13, 2023 IGEL Community Archives

We are currently on UMS 6 and we would like to upgrade to COSMOS.

Hello, we are currently on UMS 6 and we would like to upgrade to COSMOS. currently we do not have any remote clients assigned to the ICG and we would

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June 5, 2023 IGEL Community Archives

Is it possible to run IGEL via PXE?

Is it possible to run IGEL via PXE? For example, using a pxe server as well as TFTP server? Not the installer, a bootable working image. For OSD? Then yes,

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May 18, 2023 IGEL Community Archives

Updating the IGEL OS firmware via ICG Cloud Gateway

Hi Team, We are planning to update the IGEL OS firmware via ICG Cloud dateway over the WAN devices. Need to create the public FTP server in AWS or Azure

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June 8, 2021 IGEL Community Archives

What is the best practice for upgrading IGEL Cloud Gateway on AWS?

We are upgrading our IGEL Cloud Gateway (which is on AWS) from version 2.02.100 to 2.03.100 and I have a few questions. Question, what is the best way to perform

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May 6, 2021 IGEL Community Archives

Strange issue with IGEL UD2 / IGEL OS 11.02.150 upon reboot monitor goes to “No Signal” and does not reboot

Having a strange issue with my UD2-LX50 devices (11.02.150) where they are set to be powered on all the time and connected to a touchscreen monitor to DisplayPort. The issue

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March 29, 2021 IGEL Community Archives

IGEL Releases UMS 6.07.100 and ICG 2.03.110!

We are really excited to inform you that we have just released and published a new version of the IGEL UMS, UMS WebApp, and IGEL Cloud Gateway (ICG) versions UMS

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March 18, 2021 IGEL Community Archives

Looking for more information on IGEL’s NEW Amazon Workspaces client?

Has anyone heard back on the new Amazon Workspaces iGEL? I am very interested in more information (Is it WSP? Webcam support? Special OS Build?) Pretty sure it is PCoIP

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March 10, 2021 IGEL Community Archives

Bluetooth works fine in IGEL OS but not with Citrix Workspace App v20 on IGEL OS 11.05?

Anyone have problems with 11.05 and the bluetooth passthrough to citrix? BT works fine in IGEL but not available in Citrix. Worked in 11.04.240 What do you mean exactly by

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