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IGEL OS, UMS, ICG, UD Pocket Thin Client Support Archives

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BIOS Troubleshooting and Support Articles in the IGEL Community

January 11, 2021 IGEL Community Archives

Display Switch isseus on Lenovo Gen 2 USB-C Docking stations with two Displayport to Displayport cables

We are trying to get Lenovo T14’s working with Lenovo Gen 2 USB-C Docking stations with two Displayport to Displayport cables: The monitors show up but we can’t get them…..

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January 7, 2021 IGEL Community Archives

Where to delete the certificates that cause ‘invalid certificate’ when trying to import an IGEL into UMS?

hey folks, does anyone know where to delete the certificates that cause ‘invalid certificate’ when trying to import an IGEL into UMS? I have remote SSH access to the device,…..

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January 5, 2021 IGEL Community Archives

Microphone is muted, and when I try to unmute via the keyboard the light never goes out?

I am having problems where on my HP elitebook the microphone is muted, and for some reason when I try to unmute via the keyboard the light never goes out……

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January 4, 2021 IGEL Community Archives

Old computers don’t support legacy boot, how can I reach the PXE via UEFI boot?

I have the problem that our new computers do not support legacy boot anymore. Is there a setting in the appliance? Or how can I reach the PXE via UEFI…..

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December 31, 2020 IGEL Community Archives

Error: “Could not download .inf file from http://10.140.142.160/firmware/lxos.inf Rebooting….”

Has anyone seen this error when imaging with the deployment appliance? “Could not download .inf file from 10.140.142.160/firmware/lxos.inf Rebooting….” We get this at what seems around the halfway mark of…..

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December 14, 2020 IGEL Community Archives

IGEL OS not seeing my second monitor?

Hello everyone. I am an employee of a company who uses the igel to access the remote work station. My problem is that I have been unable to add a…..

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November 17, 2020 IGEL Community Archives

How to prevent duplicate IGEL OS device names when renaming devices in the IGEL UMS?

Hi, we want to manually rename our IGEL Clients after automatically import in the UMS. The UMS-internal name will change the network/host name of the device. That’s great. But we…..

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October 28, 2020 IGEL Community Archives

How to add drivers to IGEL OS?

The BIOS-Version 14.0.37.1165 doesn’t seem to support the Fibocom L850-GL modem in our Lenovo Thinkpads T14s Gen 1 We have Lenovo ThinkPad T490s 20NY laptops with a Fibocom L830-EB and…..

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October 27, 2020 IGEL Community Archives

Walkthrough of how to access the VGA Shared Memory utility in the IGEL UD3 BIOS?

Anyone have a walkthrough of how to access the VGA Shared Memory utility in the BIOS?. Trying to talk a customer through it. Good morning, on which Hardware? press Del…..

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October 15, 2020 IGEL Community Archives

IGEL OS Error: “The Boot Configuration Data file doesn´t contain valid information for an operating system”

Hello Igelitos, we have Problems with IGEL W10 Igel UD3 and UD6… Recovery Your PC/Device needs to be repaired The Boot Configuration Data file doesn ́t contain valid information for…..

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