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IGEL OS, UMS, ICG, UD Pocket Thin Client Support Archives

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BIOS Troubleshooting and Support Articles in the IGEL Community

April 6, 2021 IGEL Community Archives

Can I replace the default 2 x 2GB RAM modules in my IGEL Thin Client with larger ones?

I haven’t tried yet but can I replace the default 2 x 2GB RAM modules in an M350C with larger ones? The Ryzen R1505G supports up to 32GB. (4GB is

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April 6, 2021 IGEL Community Archives

How to recover / reset an IGEL UD Pocket?

Hello all, so I was wondering if someone could shed some light on an issue I’m having. I received an IGEL UD Pocket USB USB drive from my employer for

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March 12, 2021 IGEL Community Archives

Dell Inspiron 3793 and Dell XPS 17 9700 Wifi not working on IGEL UD Pocket

Unable to flash Dell Inspiron 3793 and Dell XPS 17 9700 laptops. For the XPS, the M.2 SSD is not showing up. Used a UD Pocket running IGEL OS 10.5.800,

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March 11, 2021 IGEL Community Archives

IGEL OS users experiencing network latency and session freezing issues

We are experiencing network latency issues. Our IGELs are repurposed Dell All-In-One workstations running 11.01.100.01 or 10.05.500.01. The user logs in and is directed to a Citrix Desktop. At some

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March 11, 2021 IGEL Community Archives

HP T620 thinclient with Broadcom BCM943228HMB 802.11abgn 2×2 Wi-Fi Adapter not working

does anyone know how to get wifi working on a HP T620 thinclient? it uses the Broadcom BCM943228HMB 802.11abgn 2×2 Wi-Fi Adapter I didn’t but did you tried the latest

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February 16, 2021 IGEL Community Archives

Unable to manage wireless networks on IGEL OS?

We are having a difficulty with our wifi capable devices where we’re users are unable to manage wireless networks. It was available at some point for them, and has now

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February 16, 2021 IGEL Community Archives

How to find the graphics memory settings in the BIOS of the IGEL UD3 LX 60

Hi, can someone please tell me where I can find the graphics memory settings in the BIOS of the UD3-LX 60? Greetings Hi, I don’t have a 60 by hand

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February 16, 2021 IGEL Community Archives

Multiple IGEL UD Pocket devices fail during the “IGEL Workspace” splashscreen on boot

Hi all, we have multiple devices with UDP which have a problem during the boot process. The boot process seems to fail during the “IGEL Workspace” splashscreen. It never reaches

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February 4, 2021 IGEL Community Archives

How to easily teach home users to boot to the IGEL UD Pocket?

Question for anyone that wants to answer. We’re in production mode but still have some kinks to work out. We will be testing with work from home users using a

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February 3, 2021 IGEL Community Archives

ERROR Certificate invalid tryign to update UD Pocket from IGEL OS 11.03.500 via UMS 6.06.100

Hello – I am working with a client getting IGEL setup. They ordered some UD pockets. They come preinstalled with 11.03.500.01 on them. The UMS is version 6.06.100 (Build 48862)

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