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Bluetooth Troubleshooting and Support Articles in the IGEL Community

March 24, 2021 IGEL Community Archives

Automatically connect Bluetooth headset and enable HSP mode for bidirectional audio in IGEL OS

Automatically connect Bluetooth headset and enable HSP mode for bidirectional audio Hello everyone, I had a recent case where a customer wanted his Bluetooth headset to be in mobilityarena.com/bluetooth-profiles-protocols-hsp-a2dp-avrcp-hfp/ (Headset

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February 17, 2021 IGEL Community Archives

Can anyone reccomend two bluetooth adapters to connect into the old and new IGEL UD3?

Hi all, can you reccomend 2 bluetooth adapter to connect into the old and new UD3? Thank you Hi Giacomo, from a colleague testing, they are a couple of combo

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January 5, 2021 IGEL Community Archives

Microphone is muted, and when I try to unmute via the keyboard the light never goes out?

I am having problems where on my HP elitebook the microphone is muted, and for some reason when I try to unmute via the keyboard the light never goes out.

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January 5, 2021 IGEL Community Archives

Audio not always playing over the headset on IGEL OS

Hi, my customer mentioned that in the session not always automatically the audio is playing over the headset. I created a hotkey for the audio preferences and in this way

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November 5, 2020 IGEL Community Archives

Audio output works but mic is not working with IGEL OS and AudioCodec over Bluetooth

I have interesting request…. We are deploying iGel devices and AudioCodec and users want to use single headset with both systems. AudioCodec does not have BT, so we connect headset

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October 21, 2020 IGEL Community Archives

Does IGEL OS support using external bluetooth dongles?

Do the UD2/iGel OS support using external bluetooth dongles for connecting devices such as headsets. If so is there a list of supported dongles? In general yes, but supporting them

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October 12, 2020 IGEL Community Archives

Anyone have any experience with wireless desktop (keyboard and mouse), example Microsoft K850 using USB dongle?

HI all, does anyone have any experience with wireless (not bluetooth) desktop (e keyboard and mouse), example Microsoft K850 using USB dongle. does it work plug and play on Igel

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September 14, 2020 IGEL Community Archives

Lenovo Thinkbook 14 MIL Laptop: “No Keyboard or Mouse found”

I need help, i am currently using the OS creator on firmware 11.03.100 to build a Lenovo Thinkbook 14 MIL Laptop, the inbuilt mouse and wireless does not after building

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March 25, 2020 IGEL Community Archives

Is it possible to allow the end user to set the date and time easily without accessing the IGEL UMS Profile?

Is it possible to allow the end user to set the date and time easily without accessing the profile? I need a simple way that end users can set their

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March 23, 2020 IGEL Community Archives

Help installing a USB wireless adapter, but seems to require drivers to be installed

Hey guys, looking for help on installing a usb wireless adapter but seems to require drivers to be installed? Any tips or ideas on how I can achieve this Hey

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